Inside Sales Representative

MagTech is currently hiring a Customer Service Representative with Inside Sales experience near Warren, MI. Please apply below if you are interested and meet the qualifications below.

Responsibilities:

Maximize customer satisfaction and contribution margins by consistently and accurately processing of orders, requests for price and delivery information, returns, order status, order expedites and product literature; as well as the ability to orchestrate internal resources to meet customer needs.

Job Description:

• Process in bound customer calls from customers regarding order status, pricing, product availability and delivery schedules.

• Develop knowledge of assigned customer's specifically basic understanding of the buying process for OEM and MRO customer base.

• Demonstrate basic understanding of customer procedures and tools and be able to process orders, quotes, returns, navigate the pricing system, interpret pricing structure, and utilize internal support systems.

• Resource Management - demonstrate the required ability to orchestrate resources to meet customer needs which include technical support, warehousing, finance, service and fabrication centers and purchasing.

Job Requirements:

• Education: a minimum 2-year degree in fluid power or formal training in industrial technology or related field.

• Experience: 2+ years of customer service experience in a manufacturing or distribution environment.

• Proficient with software programs relating to the customer service position including Trend, Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs.

Perks and Benefits:

• Health Insurance offered after 90 days of benefits

• PTO & Holiday Pay

• Competitive Insurance % Coverage by Employer

• 401k Match

Job Type: Full-time

Salary: $18.00 - $22.00 per hour

Benefits:

•  401(k)
•  Dental insurance
•  Health insurance
•  Paid time off
•  Vision insurance