About Us:
We are a leading retailer specializing in home theater seating and premium living room furniture. Customers rely on us for expert guidance, whether visiting our showroom or calling in for personalized support. We deliver comfort, style, and a first-class sales experience both in-store and over the phone.
Position Summary:
We're looking for an energetic, customer-focused Inside Sales Representative to support both showroom and phone sales with equal dedication. In this dual-capacity role, you'll help customers make confident purchasing decisions-whether they walk into the showroom or call our sales line. Your ability to connect with customers, understand their needs, and close sales across both channels is key to success.
Key Responsibilities:
- Phone Sales:
- Answer inbound sales calls, provide product information, and guide customers through the purchasing process
- Build rapport, understand customer needs, and recommend ideal solutions
- Follow up with phone leads and maintain detailed records of communication
- Showroom Sales:
- Greet walk-in customers, deliver a personalized sales experience, and demonstrate product features
- Maintain product knowledge across all home theater and living room collections
- Keep the showroom clean, organized, and aligned with seasonal promotions
- Accurately enter and process sales orders from both channels
- Collaborate with team members to meet sales targets and provide five-star service
- Participate in ongoing product and sales training
Qualifications:
- 1+ year of experience in phone sales, showroom sales, or retail sales (furniture experience a plus)
- Strong verbal communication and active listening skills
- Comfortable using CRM and point-of-sale systems
- Organized, adaptable, and results-driven
- A passion for home décor, interior design, or entertainment is a bonus
What We Offer:
- Competitive base pay plus commission
- Paid training and ongoing sales support
- Employee discounts on premium furniture
- Opportunity for growth within a dynamic sales team
- 401K availability after probationary period
- Options for health, dental, vision and life insurance
- Paid vacation/sick time