Inside Sales Operations Representative (Presales)
Plano, Texas
Who We Are:
Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, "To provide innovative, clean and energy-efficient solutions for a better tomorrow," Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide.
Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies, and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.
What you would be doing:
- Sales Support Team Management - Daily
- Manage a shared workload with front end sales managers.
- Assist front end sales managers to bridge communication gap with customer service team.
- Monitor open order reports and remind front end sales to push for new orders
- Quotation preparation on behalf of sales managers supporting DC power systems, batteries and accessories.
- Filter and qualify new customer inquiries generated from the web or other sources.
- Working with PM and re-direct inquiries to authorized VARs or front-end sales.
- Accounts receivable and Purchasing Support - As needed
- Collaborate w/ procurement/sourcing team for MRO and other procurement efforts
- Assist finance and sales manager for A/R collection
- Internal Support to Business Operations
- Assist in explaining product features to customers and answer questions and concerns regarding products.
- UNDERSTAND DC POWER, be able to recommend power system for clients (Electronic basics understanding required).
- Manage follow-ups and meetings with clients
- Collaborate and coordinate with other teams such as CS, Purchasing, Tech Support, RMA, Planning and Finance (communication skills very much needed here).
- Assist on research, market trends and assessments.
- Understand company's business processes and policy.
- Basic SAP knowledge (YSEK1, VD03, MD04, VA03, MM03, MMBE)
What we require (Skills and Background):
- 4-year college degree.
- 3-year Customer Service experience.
- Strong technical background with knowledge in DC power systems, batteries, and related technologies, including applications in telecom, data centers, and other sectors.
- Willingness to work late hours to communicate with business units and/or factories in Asia.
- Highly self-motivated and results driven.
- Organized, responsive, and effective time management
- Proactively solve the problem, attentive to details, and follow through
- Team player with collaboration spirit and interpersonal skill
What you will experience at Delta:
You will be joining one of the world's leaders in technology as they grow their presences in North America. This role offers a competitive salary package, comprehensive benefits, and the opportunity to work with a dynamic team in a fast-paced and innovative environment. If you are a self-starter with a passion for technology and a commitment to customer satisfaction, this is the job for you.