Inside Sales Manager

What Were Looking For: The ideal candidate will have at least two years of management & leadership experience with an inside sales or technical sales role. Salary Range: based on experience Inside Sales Manager Provide leadership to the inside sales team in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints while still providing day-to-day support of customer accounts. Duties and Responsibilities: 1. Implement and provide feedback on company-provided growth strategies and strategic business initiatives for Ernst Instruments. 2. Report Key Performance Indicators (KPIs) for the department, such as quote/win ratio. 3. Work with the GM to set monthly, quarterly, and yearly sales goals. 4. Work with the sales team to create proposals that accurately explain all the technical information and have the correct pricing/delivery. 5. Handle challenging customer inquiries directly. 6. Identify applications that products are most often used for. 7. Distribute and organize the workload based on available staff and inquiry difficulty. 8. Stay up-to-date with product knowledge, industry trends, and competitor activities to provide the most relevant and accurate information to customers. 9. Provide guidance for team members and customers regarding technical issues and difficult applications. 10. Collaborate with the sales team to qualify incoming opportunities. 11. Demonstrate the ability to analyze opportunities and utilize a consultative sales approach to provide solutions. 12. Demonstrate an effective prospecting discipline using phone, email, and digital platforms. 13. Utilize software to manage customer accounts, track important leads, and follow up. 14. Mitigate risk by avoiding applications or jobs that could be problematic for the company. 15. Develop and maintain work instructions/procedures for Sales and Order Entry tasks. 16. Recommend specific inventory levels that could improve the quote/win ratio. 17. Help interpret elaborate orders or orders with conflicting information. 18. Communicate with the A/R Department to ensure that payments and other terms have been properly addressed by the Order Entry Specialist. 19. Fill in for missing workers when needed. 20. Help employees with routine computer issues. 21. Manage human resource activities within the area of accountability, including staffing, performance management, salary administration, and other related activities. 22. Mentor and interact with teams to foster growth and encourage development. 23. Any additional responsibilities as assigned or needed. Physical and Technical Environment: Minimal lifting up to 25 pounds occasionally Must be able to sit, stand, walk, reach with hands and arms, bend and stoop in a normal office environment Ability to routinely travel throughout multi-floor office and shop area, walking, climbing stairs, utilizing elevator Clean and orderly manufacturing environment and/or normal office conditions, changing deadlines and project requirements, strict time constraints Required Education and Experience Bachelor's Degree required Two years or more of Sales Experience preferred Two years or more of Management & Leadership Experience preferred Ability to understand Technical Information, Read Drawings & Evaluate RFQs Familiarity with international shipping regulations and documentation requirements preferred Proficient in MS Office products Exceptional understanding of business and mathematical concepts Proficient in using CRM software Typing speed of 50 WPM Ability to thrive in a fast-paced and challenging work environment Able to read, write, speak, and follow verbal instructions in Standard English About Clark-Reliance Clark-Reliance is a world class manufacturing company, serving customers in over 120 countries in the power generation, refining, gas processing, and chemical industries. Clark-Reliance is a company that strives to maintain an environment that nurtures employees. Clark-Reliance prides itself on the development of its employees and finding ways to continue to grow every year. Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel in the job. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. Equal Opportunity Employer- M/F/Disabled/Vet