Inside Sales Manager
Location: Long Beach, California (Onsite, one remote working day per week)
Lead with Purpose. Grow with Us.
Are you a strong Sales Leader with a passion for coaching teams, driving process improvements, and delivering outstanding customer service? Join our growing organization as an Inside Sales Manager, where you'll take the lead on developing a high-performing team, building strong customer relationships, and optimizing sales operations that scale with our success. This is a high-impact, customer-centric leadership role for someone who thrives in a fast-paced environment and leads with empathy, resilience, and accountability.
Why Join Us?
- Be part of a respected and expanding Aerospace & Commercial Fastener supplier with a loyal customer base
- Help shape the future of our inside sales operations with meaningful autonomy
- Lead a team that values transparency, ownership, and professional development
- Partner with strategic Aerospace, Defense, Space, and High-Performance Automotive customers to drive substantial business results
What You'll Do:
Team Leadership
- Manage and mentor the Inside Sales team through regular 1:1s, coaching, utilizing KPI's, and transparent feedback
- Set clear expectations and goals; lead with a focus on team autonomy while maintaining accountability and help to remove roadblocks
- Promote a supportive culture of trust, recognition, and continuous improvement. Recognize and identify team members' strengths, while encouraging continuous learning and development to bridge any gaps.
- Earn the respect and trust of the team through leading by example, encouraging work/life balance while meeting and exceeding goals
- Oversee onboarding, training, coverage for absences, and conduct quarterly/annual performance reviews
- Represent the department in leadership meetings when the VP of Sales is unavailable
Sales Strategy & Operational Excellence
- Analyze, improve, and develop sales strategies to align with business objectives, reduce errors and improve responsiveness
- Drive key initiatives around quote turnaround time and conversion rates
- Collaborate cross-functionally with Business Development and other departments to grow opportunities
Customer & Account Management
- Manage your own portfolio of key customer accounts from sourcing to delivery
- Develop and maintain relationships with all contract customers, serving as the escalation point for all customer requests and concerns
- Ensure long-term agreements (LTAs) are tracked, fulfilled, and remain penalty-free
- Prepare and lead customer business reviews & on-site meetings
- Maintain high customer satisfaction by solving problems quickly and communicating effectively
Metrics & Reporting
- Track and report on sales metrics, order status, backlog, and quote performance
- Maintain accurate records of customer contacts, programs, and pipeline activity
What You Bring:
- 5+ years in Aerospace sales, preferably in distribution
- Extensive knowledge of aerospace fasteners and industry standards
- Proven success with dynamic quoting and market-based pricing strategies
- Sourcing experience using aerospace hardware databases/tools
- Strong analytical mindset with business acumen and decision-making skills
- Familiarity with Aerospace OEM's, approvals, certifications and quality standards
- Proficiency in Excel, PowerPoint, and Outlook
- Excellent communication and interpersonal skills
- Comfortable presenting to both customers and internal executives
- A continuous improvement mindset and ability to juggle multiple priorities
- Experience with reviewing and redlining LTA contract language a plus
The Right Fit Is:
Empathetic, knowledgeable, and resilient. Someone who leads by example, prioritizes people, but drives performance. A natural coach who recognizes strengths, builds trust, and inspires results through clarity, consistency, and care.
The base salary range for this position is $110,000 - $135,000 plus bonus
The starting base salary will depend on a number of factors including the candidate's skills and experience.
Ready to lead and grow in a high-impact role?
Apply today and help shape the future of inside sales at Clarendon Specialty Fasteners.