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ESSENTIAL RESPONSIBLITIES/JOB FUNCTION -Other duties may be assigned as necessary - Actively lead inside sales team through performance of key metrics including quality, individual skill levels through a positive culture.
- Work collaboratively with market sales team to generate, close, and follow up on market sales leads.
- Manage all market account receivables including check, credit card processing, and other forms of payment taken in field.
- Manage and hold all staff accountable for performance through scorecard.
- Ensure customer satisfaction by coaching staff and resolve customer concerns as required.
- Process and Report payroll timely and accurately.
- Process and Report all monthly reports accurately and timely.
- Perform performance and coaching reviews as necessary and required by Ultimate.
- Build and maintain employee recognition process to drive hard work.
- Recruit, interview and hire new staff as required.
- Train new hires regarding company policy, procedures, and SOPs.
- Process all new hire paperwork and documents timely and accurately.
- Promote a collaborative work environment and culture.
- Enforce all company policies and standard operating procedures. Document and report situations and coach employees when these policies and SOPs are not met to director and HR.
- Build action plan and follow up timeline for any incidents, performance issues, or other non-compliance of company policies.
- Report and thoroughly document any accidents or events related to customers or employees timely to Director and HR.
- Participate in external marketing and team building activities as requested.
COMPANY PROFITABILITY: - Evaluate monthly financials to review market financial performance including profit $ to plan, profit % to plan, return rate, return $ cost, labor margin, parts margin, misc. margin, etc.
- Manage all employee regular/overtime and commission pay to ensure labor margins remain at goal.
- Perform market survey on competitors to ensure competitiveness.
SKILLS/REQUIREMENTS - Minimum of Two years of Glass Call Center experience required.
- The hours for this role will vary on a daily basis depending on workload. You must have flexibility to work as needed.
- Ensure all workorders are setup accurately and timely.
- Ensure all inbound customers are handled timely including phone, text, and email jobs and insurance referrals.
- Proven leadership and track record of employee development
- Ability to read and understand financial (P&L) statements required
- Ability to travel to train new hires.
- Must have valid a driver's license and be eligible for insurance coverage
- Working knowledge of Point of sales system and TEAMS management system after initial training.
- Advanced skills in Microsoft Office, including Word, Excel, Outlook and PPT.
- Ability to read and interpret documents such as repair procedures, safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of organization
- Ability to work beyond normal business hours to ensure all job description responsibilities are met timely and accurately.
BEHAVIORS/COMPETENCIES - Integrity
- Respect and accountability at every level and every interaction
- Customer Service
- Provide the highest level of customer service while building customer satisfaction and retention
- Innovation
- Develops and displays innovative approaches and ideas to our business
- Teamwork
- Contributes to building a positive team spirit
PHYSICAL DEMANDS & WORK ENVIRONMENT - Frequently required to stand
- Frequently required to walk
- Occasionally required to sit
- Frequently required to use hands and fingers
- Frequently required climb, balance, bend, stoop, kneel or crawl
- Continually required to talk or hear
- Continually required to lift/push weights up to 100 pounds
Date Posted: 14 April 2025
Job Expired - Click here to search for similar jobs