Inside Sales Administrator

Key Responsibilities:

• Manage incoming quote requests and analyze sales data to support pricing decisions

• Respond promptly to customer inquiries via phone, email, fax, and other communication channels

• Review customer specifications, terms, and applications-coordinating with Engineering or Marketing for clarification when needed

• Provide timely and accurate quotes, typically within 24 hours of request

• Process customer orders and confirm receipt within 48 hours

• Handle customer returns and claims efficiently, initiating corrective actions when necessary

• Collaborate cross-functionally with Shipping, Scheduling, Quality, Manufacturing, Credit, Finance, Engineering, and Product Management to meet customer needs and ensure accurate, on-time delivery

Preferred Systems Experience:

• SAP (strongly preferred and highly valued)
  
  

Desired Skills and Experience

Key Responsibilities:

Manage incoming quote requests and analyze sales data to support pricing decisions

Respond promptly to customer inquiries via phone, email, fax, and other communication channels

Review customer specifications, terms, and applications-coordinating with Engineering or Marketing for clarification when needed

Provide timely and accurate quotes, typically within 24 hours of request

Process customer orders and confirm receipt within 48 hours

Handle customer returns and claims efficiently, initiating corrective actions when necessary

Collaborate cross-functionally with Shipping, Scheduling, Quality, Manufacturing, Credit, Finance, Engineering, and Product Management to meet customer needs and ensure accurate, on-time delivery

Preferred Systems Experience:

SAP (strongly preferred and highly valued)