Inside Customer Support Representative

Description

Martin Bros. Distributing is looking for customer-driven, solutions-focused champions who have a vested interest in making an impact in a third generation, family and employee-owned organization.

Thanks to a strong foundation established three generations ago, Martin Bros. Distributing is well known throughout the Midwest as a company that delivers "Foodservice with a Difference through Legendary Customer Service." It is our mission to serve our valued customers in all segments of business by exploring and uncovering the business needs of clients and understanding how our range of products and services can help them grow their business. Our commitment to strong core values drives our decision-making and is reflected in our strong and united culture.

We are currently looking for an Inside Customer Support Representative in Cedar Falls, IA. If you are interested in a career in sales, service, leadership, and teamwork and you love helping customers reach their full potential, Martin Bros. might be the perfect fit for you. This is a customer service focused role.

What You'll Be Doing:

Provide legendary customer service

• Identify customer needs and provide solution based support
• Maintain a consistent and positive image when interacting with customers
• Have strong verbal and written communication skills when interacting with customers through multiple communication channels such as phone, email and chat.
• Demonstrate patience and problem-solving abilities in customer interactions

Serve as a vital link between customers and departments

• Advise customers of all changes affecting orders
• Assess the needs of customers and engage the proper team member to meet expectations
• Participate in trainings to remain knowledgeable on product offerings, industry updates, and internal processes
• Understand how different departments interconnect and contribute to overall customer satisfaction

Engage in customer care and departmental goals

• Be willing to assist team members as needed, even on tasks outside their primary responsibilities
• Adapt readily to changing team dynamics and workloads
• Collaborate efficiently with different departments to ensure customer needs are met
• Go the extra mile for the customer while balancing what is profitable for the organization

Requirements

Minimum Qualifications:

• Previous sales or customer service experience preferred
• Basic understanding of sales principles and customer service practices
• Ability to maintain focus and productivity while working at a computer workstation for prolonged periods
• Must pass pre-employment background check and drug screen

This position offers the opportunity for hybrid office/remote work after 90 days.