Job Details SNI Companies is working a Pharmaceutical Company in Mercer County who is seeking an Inside Account Manager for their growing Northeast customer service team. This role is perfect for a recent college graduate who is looking to get their foot in the door with an exciting company and grow their experience. We look forward to speaking with you.
Responsibilities: - Make 20-30 outbound calls a day to former and existing customers regarding updating their inventory and sharing new product details.
- Setting appointments and addressing customer needs
- Contact customers via phone to inform them of current promotions
- Update and review of ERP Systems (NetSuite and FoCus/CRM System)
- Remain up-to-date on all products and marketing information
- Send written documentation to our customers
- Process all customer requests accurately and in a timely manner.
- Research product, customer and / or vendor information prior to committing to customer requests / inquiries
- Analyze customer leads, prospects, and BL Matrices, etc. while utilizing the CRM system
- Enter customer orders from various sources (EDI, phone, email, fax, etc.) with accuracy and attention to detail including the validation of price and customer contact information
- Verify purchase orders for accuracy and communicate with customers when corrections are needed
- Verify all web orders for accuracy, account duplication and up-selling opportunities
- Assist customers in tracking down orders by being a direct liaison between our carrier venders to ensure orders are delivered in a timely manner
- Process all customer requests accurately and in a timely manner
- Research product, customer and / or vendor information prior to committing to customer requests / inquiries
Qualifications: - 1-2 years of Customer Service and/or Account Management
- Bachelor's Degree in a business-related discipline preferred
- Excellent oral and written communication and customer relations skills
- Advanced levels of multi-tasking skills are required
- ERP System experience - NetSuite a plus
- Outlook, Word, Excel, and PowerPoint skills are required
Hours: Monday-Friday 8am-5:30pm
Benefits: - Hybrid after training is complete - 2 days in office/3 days remote
- Medical, Dental and Vision - 2 plans that would be Zero Cost to employee and their family.
- 401k fully vested on date of hire with 4% company match
- 15 PTO Days, Holidays with 2 floating holidays
- Annual and quarterly bonus potential
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