Lawfront provides legal services to individuals and businesses through leading regional law firms - Farleys, Fisher Jones Greenwood, Brachers, Slater Heelis and Nelsons.
We are currently going through an exciting period of positive change and growth, which is resulting in a number of fantastic opportunities across the group.
We are seeking a proactive and tech-savvy Innovation and AI Specialist to join our team. Reporting directly to the Head of Innovation and AI, this role is pivotal in supporting the day-to-day operation of AI-powered tools, configuring solutions, and assisting users in leveraging technology for their legal work.
The ideal candidate will have hands-on technical skills, a strong understanding of AI tools and automation platforms, and the ability to assist with the configuration, integration, and troubleshooting of AI solutions to improve legal workflows.
Key Responsibilities:
1. Technology Configuration and Support:
- Assist with the configuration and customisation of AI tools and platforms used within the organisation (e.g., AI-driven contract analysis, document automation, etc.).
- Provide technical support to users, troubleshooting issues and ensuring smooth operation of the tools.
- Configure workflows and automation processes, ensuring that tools are optimised for daily use.
2. User Support and Training:
- Act as the first point of contact for users experiencing challenges with AI tools, providing hands-on support to resolve issues and optimise usage.
- Assist in developing and delivering training materials or sessions to help users better understand and utilise AI tools in their legal workflows.
- Document common issues and solutions to create a knowledge base for future reference.
3. Data Analysis and Reporting:
- Help analyse data generated by AI tools to identify patterns, trends, and areas for improvement.
- Assist in preparing reports and dashboards to track tool performance and user engagement.
- Collect feedback from users and recommend improvements to tools and processes based on this data.
4. Process Optimisation and Automation:
- Assist in identifying opportunities to automate legal processes and recommend AI-driven solutions to streamline workflows.
- Work closely with teams to understand their needs and configure AI tools to meet specific requirements.
- Monitor the performance of AI tools, ensuring that they continue to meet the needs of the organisation and provide maximum value.
5. Collaboration with Cross-Functional Teams:
- Collaborate with legal, technical, and business teams to understand the challenges they face and identify how AI tools can support their work.
- Provide hands-on assistance during the setup and integration of new tools or AI solutions within workflows.
6. Testing and Experimentation:
- Support the testing of new AI tools or features, providing feedback on their functionality and ease of use.
- Help develop small-scale prototypes or proof of concepts to test AI-driven solutions before wider implementation.
7. Maintenance and Updates:
- Assist in maintaining AI tools, ensuring they are regularly updated, configured correctly, and remain aligned with the organisation's needs.
- Troubleshoot and resolve any technical issues related to AI tools, escalating problems as needed.
8. Ethical and Regulatory Compliance Support:
- Help ensure that AI tools comply with legal, ethical, and privacy standards, working closely with legal and compliance teams.
- Stay informed about any updates to regulations impacting the use of AI within the legal sector.
9. Continuous Improvement:
- Continuously assess AI tools and workflows for efficiency improvements.
- Actively contribute to the feedback loop by identifying user pain points and suggesting ways to optimize AI solutions.
Desirable Skills:
- Hands-on experience with AI tools, legal automation platforms, or similar technologies in a support capacity.
- Technical proficiency in configuring and customizing AI tools, workflows, and automation platforms.
- Strong problem-solving skills, with the ability to troubleshoot and resolve technical issues.
- Understanding of AI-driven legal technologies, such as document automation, contract analysis, and legal research tools.
- Basic data analysis skills, with the ability to analyse tool usage data and generate reports.
- Good communication skills, with the ability to explain technical concepts to non-technical users and provide clear, actionable guidance.
- Attention to detail and a methodical approach to troubleshooting and configuration.
- A proactive mindset, with a passion for learning and supporting others in using new technologies effectively.
What We Offer:
- A collaborative and hands-on work environment with a focus on AI-driven solutions in the legal sector.
- Opportunities to learn and work with cutting-edge AI tools and technologies.
- Training and development to grow your skills in AI and legal tech.
- The chance to play a critical role in improving legal workflows and processes through technology.
If this sounds like you then please apply, click on the link below and we'll be in touch.