Position Overview
Provides IT technical leadership for the support of Servers, PC's, hardware, software and peripheral equipment for all of the company's end users.
Essential Job Functions
- Managing and monitoring all installed systems and infrastructure
- Installing, configuring, testing and maintaining operating systems, application software and system management tools
- Designs and maintains security, backup, and redundancy strategies
- Resolves incoming requests for technical assistance via help desk.
- Managing the security of computer systems and inter-application information transfers.
- Communicates with users and team to identify issues and explain solutions.
- Provisioning of IT equipment, ensuring proper functionality and connectivity.
- Ensure that systems in environment are appropriately configured, backed up, and tested according to industry best practice.
- Development and implementation of software update cadence.
- Advanced knowledge of patch management and software distribution.
- Leads problem management processes.
- Maintains technical proficiency in all applications utilized by company.
- Leading/Participating in asset management and control activities.
- Basic knowledge of network troubleshooting Ethernet and IP configuration.
- Designing and managing the host environment to ensure proper tuning and sufficient capacity (including Web Servers, database servers, VMWare, Scale, vSAN, directories).
- Sharing knowledge across organizations and participating in projects
- Proficiency in Microsoft support tools, such as DNS, DHCP, and Group Policy.
- Microsoft Exchange Management.
- Microsoft Domain administration.
- Performs other related duties as required and assigned.
Requirements
- Bachelor's degree in computer science or information technology or equivalent; or 5+ years support experience and/or training; or equivalent combination of education and experience
- Knowledgeable about network and security concepts, different server technologies, SAN technology, virtualization technologies, system/application tuning techniques and system performance optimization.
- Advanced knowledge of Active Directory Server and Exchange Server
- Advanced Experience troubleshooting Windows Server, Windows Desktop, and Linux
- A deep problem solver; able to think on your own and develop quick, sound solutions to complex problems, excellent verbal and written communication skills.
- The capability to push an equipment cart of approximately 50 pounds
- Excellent verbal and written communication skills
Preferred
- Advanced level experience with Virtual Desktop Infrastructure.
- Cloud experience in AWS, AZURE
- MCSE, CCNP, VCP Certifications
- Proven work experience as a systems support engineer or systems support technician.
- Deep Knowledge of scripting and automation tools such as PowerShell/Python