Infrastructure Specialist Join our dynamic team as an Infrastructure Specialist where you will take on critical responsibilities within our elaborate IT landscape that spans corporate and retail environments. This role focuses on maintaining, innovating, and enhancing our infrastructure capabilities to support internal operations and provide exceptional end-user service. If you are proactive, tech-savvy, and eager to implement state-of-the-art technology solutions, this position is for you. We ensure a conducive environment for professional growth and exposure to advanced technology systems.
Salary: $55,000.00 - $63,000.00 per year
Essential Duties and Responsibilities: - Reports directly to the Team Leader of the Infrastructure Admin Team.
- Provide day-to-day support for our expansive Infrastructure Environment.
- Offer Tier 2 support for helpdesk escalated issues in coordination with the Infrastructure Admin Team.
- Manage and support retail store hardware needs.
- Actively participate in design and architecture meetings to plan infrastructure projects.
- Ensure rapid resolution of issues to maintain optimal operational efficiency.
- Conduct proactive monitoring of our infrastructure systems, responding swiftly to automated alerts.
- Plan, prioritize, and manage tasks related to infrastructure improvements and maintenance.
- Recommend enhancements to evolve our systems into a state-of-the-art environment.
- Create and maintain documentation for all changes and updates in the infrastructure sector.
- Provide courteous and comprehensive support to end users, ensuring their needs are met efficiently.
- Facilitate seamless cooperation within the team and with external partners.
- Travel as needed to support corporate and retail projects.
Minimum Position Qualifications: - 3+ years of experience in supporting IT infrastructure in complex environments, including both corporate and retail settings.
- Demonstrated ability to interact effectively with internal business stakeholders and IT teams.
- Proven analytical skills to identify system requirements and develop functional enhancements.
- Experience in testing and providing feedback on IT solutions before deployment.
- Strong foundational knowledge of cyber security systems and tools.
Preferred Qualifications: - Advanced skills in cyber security and IT infrastructure management.
- Experience with cloud technologies and virtualized environments.
- Strong project management capabilities and experience.
- Familiarity with industry standards and technology trends.
- Professional IT certifications (e.g., Cisco, Microsoft, CompTIA).
Skills: - Innovative and proactive problem-solving skills.
- Excellent communications skills, both written and verbal.
- Ability to work independently as well as collaboratively within a team.
- Strong planning and organizational skills.
- Capability to handle multiple projects and deadlines.
Benefits: - Competitive salary and comprehensive benefits package.
- Opportunities for professional development and training.
- Flexible work arrangements to support work-life balance.
- Inclusive and supportive company culture.
- Access to the latest tools and technology.