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Job Functions & Responsibilities
Provide Operational support for all aspects of ICS operations including all server types (Windows and Linux), SAN/NAS storage, server virtualization technologies (including VMWare), backups systems (Commvault). Recommend operational efficiency improvements including but not limited to IaaS, Lights Out Data Center solutions, Automation, Cloud and Hybrid cloud solutions. Responsible for operations of critical infrastructure while maintaining component-level monitoring, real-time performance metrics, and trending. Coordinates performance of outages, hardware maintenance, software maintenance, etc. Work closely with IT Service Management team to follow ITIL / ITSM service delivery models.
Skills
Strong knowledge designing and implementing resilient solutions utilizing virtualization, Microsoft clustering technologies, enterprise storage and SAN solutions, Microsoft Server technologies, and software defined networking(SDNs). Familiarity with monitoring and telemetry platforms, such as Splunk, to manage infrastructure service SLAs, metrics, and KPI Strong knowledge of IaaS solutions and related cloud offerings. Experience operating under ITIL / ITSM service delivery process and procedures. Excellent organizational skills around technical planning and execution. Excellent communication skills and ability to build successful cross-functional relationships. Working knowledge of Source control tools like Azure DevOps, Git, or SVN.
Education & Certifications
Bachelor's Degree preferred; Information Technology Management or a related field. Equivalent work experience accepted. Minimum 7 years' experience in Information Technology field with focus on Critical Infrastructure deployments. Cloud Certifications (AWS, Azure, GCP) preferred Agile/Scrum certification preferred
Date Posted: 19 January 2025
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