Infrastructure Analyst I Location: Onsite/Wilmington, DE (25% travel to Radnor, PA office) Duration: 6+-month contract Rate: $28-45/hr. on W2 - Based on exp. level NOTES FROM MANAGER / REQUIRED SKILLS & EXP.: We are seeking a motivated and customer focused Infrastructure I Analyst to provide support to end users across our Wilmington, DE offices and our Radnor, PA location. This is a hands-on role that requires a strong understanding of desktop hardware, software, and basic networking concepts. The ideal candidate will be a dependable problem solver with strong communication skills and a commitment to providing white-glove customer service. Skill Set 1: Communication, Customer Service, Time-Management Skill Set 2: Problem-solving, Resourcefulness, Organization Skill Set 3: Collaboration, Technical skills, Analytical skills Travel Time: 25% OVERVIEW: Completes activities related to installations, configuration, operation and maintenance of systems hardware and software and related infrastructure. Ensures system hardware, operating systems, software systems and related procedures adhere to organizational values, enabling staff and partners.
PRIMARY RESPONSIBILITIES: Respond to and resolve help desk escalations based on training.
Complete related work orders or request-based tasks based on standard operating procedures ( SOP).
Respond to and resolve identified technical incidents based on training; analyze and isolate the issues.
Develop and maintain a basic understanding of diagnostic tools.
Complete systems maintenance activities following SOP, such as patching, health checks, operating system updates, validating changes and maintaining operational and configuration standards. Report anomalies to senior staff for resolution.
Complete individual projects as assigned and evening responsibilities as scheduled.
Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
EDUCATION AND EXPERIENCE REQUIRED: Minimum of 2 years higher education and/or work experience.
Prior experience reading and digesting technical information.
Detail-oriented.
Proven written and verbal communication skills.
Prior experience communicating technical problems to management.
Strong customer focus, including ability to manage customer needs and multiple work priorities.
EDUCATION AND EXPERIENCE PREFERRED: Associates degree in technology-related field.
Certifications or special training in related technologies.
Ability to provide updates and statuses.
Please ask the candidate to provide responses for ALL of the questions below to confirm they have ALL of the required skills/experience, & send w/ the initial submittal (please reply ASAP as submittals to our client are time sensitive):
- LinkedIn profile link?
- Do you reside in or near the Wilmington, DE or Radnor, PA areas to be onsite from day 1 for an onsite work model from day 1 w/ travel to the Radnor, PA office as needed (required)?
- If hired, are you able to work on Globalquest's W2 without any issues?
- Yrs. of IT exp. overall?
- Yrs. of exp. as an Infrastructure Analyst?
- Yrs. of hands-on exp. w/ a strong understanding of desktop hardware, software, and basic networking concepts?
- Yrs. of exp. as a dependable problem solver with strong communication skills and a commitment to providing white-glove customer service?
- Yrs. of exp. working specifically for banks and/or financial institutions?
- Do you possess a minimum of 2 years higher education and/or work experience (required)?
- Do you possess exceptional communication skills (verbal/written/presentation)?