Responsibilities:
Follows procedures for the installation and maintenance of desktop hardware and software.
Uses clone images to install new desktop PCs.
Performs basic troubleshooting and diagnostics in order to accurately determine root cause .
Executes corrective actions as prescribed by other technicians or per standard recovery procedures.
Responds to help desk tickets assigned and records activity in help desk system.
Uses tools and supplies in an organized and orderly manner to ensure the I/T lab is used efficiently.
Performs basic equipment preventive maintenance.
Education and Experience:
High school diploma/GED
Skills and Knowledge:
Must be a US Citizen
Competent usage of Windows-based PCs and peripherals (printers, scanners, cameras).
Troubleshooting and diagnostic / repair skills for PCs and peripheral equipment.
Proficiency in typing, MS Office application usage.
Strong written and verbal communication skills.