Information Technology Support Technician III

Salary: $4,409.00 Monthly
Location : Hilo
Job Type: Various
Job Number: 25-092TY
Department: 3rd Circuit
Division: 3CC Client Svcs Admin Svcs Div
Opening Date: 04/06/2025
Closing Date: Continuous

Position Specific Description

Recruitment Number 25-092TY, Information Technology Support Technician III, SR-17, Hilo, Hawaii.

Note: These positions require a current and valid driver's license to operate a motor vehicle.
Summary of Duties

Serves as an independent worker responsible for assisting an IT Specialist in conducting studies of work processes, procedures and operations of simple complexity to determine user's needs; developing applications for micro computer users utilizing various micro computer software in a localized environment; managing, operating, maintaining and monitoring of information technology resources which includes mini/micro, mainframe, network, and other computer systems, application software, peripheral devices; providing training and assistance to users on basic system procedures and a variety of mini/micro, mainframe, network and other computer software application programs; writing and editing procedure language; and performs other duties as required.
Minimum Qualification Requirements

Education Requirement: Graduation from high school or GED.

Specialized Experience: Three (3) years of experience in an IT operational entity which demonstrated knowledge of mini/micro, mainframe, and/or network computer components and involved the use of:

• networking equipment (e.g. modems, line drivers)
• various mini and micro computer application programs (e.g., word processing, database, spreadsheets, electronic mail)
• peripheral equipment (e.g., laser printers, disk drives, UPS - uninterruptible power supply)

Substitution of Education for Experience:

1. Successful completion of a two-year degree (e.g., Associate's Degree) from an accredited technical school, college or university in a Computer Science or Information Technology/Electronics/ Networking Technology related field may be substituted for one (1) year of Specialized Experience.

2. Successful completion of a certified program (e.g., Microsoft Windows NT; Novell Netware, etc.) and passing a series of proficiency tests administered at an official testing center which resulted in becoming a certified engineer (e.g., Microsoft Certified Systems Engineer, Certified Novell Engineer) may be substituted for two (2) years of Specialized Experience.

3. A Bachelor's degree in Computer Science, Information Technology/Electronics/ Networking Technology related field or comparable major from an accredited college or university may be substituted for two (2) years of Specialized Experience.

Selective Certification Requirement - Driver's License: For these positions, applicants must possess a current and valid driver's license to operate a motor vehicle.
Supplemental Information

Any additional information may be attached to your online application, submitted by email to , or mailed to the following address: Hawai i State Judiciary, Human Resources Department, 426 Queen Street, First Floor, Honolulu, Hawai i 96813.

Education: If you are using education as a substitution for experience, you must submit a copy of your transcript(s) or diploma(s) at the time of application. If you are selected for a position, we will request an official transcript (not a copy) at a later date. The official transcript must indicate completion of the training and/or the awarding of the appropriate degree.

for other important information about the Merit or Civil Service System, Citizenship and Residency requirements, Accommodations, Veterans Preference, Examination process, Administrative Review, and more.
Civil service employees are eligible for a range of benefits, including, but not limited to, the following:

• 13 paid holidays each year, and 14 during election years
• 21 vacation leave days per year
• 21 sick leave days per year
• Reasonable time off with pay for jury or witness duty, death in the family, for certain military duty, and for donating to the Blood Bank
• Employer contribution to premiums for enrollment in the state sponsored medical, drug, vision, and adult dental plans
• Free life insurance policy for employees and retirees
• Deferred compensation retirement savings plan
• State retirement plan for eligible employees

CLICK HERE FOR A LIST OF EMPLOYEE BENEFITS AND OTHER RELATED INFORMATION
The above benefits are subject to modification or termination due to changes in statutes, collective bargaining provisions, and/or policies, etc. This summary does not constitute a legal document or contract. Benefits may vary by type of employment and employment conditions.
01

Temporary Positions: Do you want to be considered for full-time temporary positions?

• Yes
• No

02

Selective Certification Requirement: These positions require possession of a current and valid driver's license to operate a motor vehicle. Do you possess a current and valid driver's license to operate a motor vehicle?

• Yes
• No

03

Education Requirement: Do you possess a high school diploma or GED?

• Yes
• No

04

Post High School Education: Which of the following best describes your post high school educational background?

• I possess a two-year Associate's Degree from an accredited technical school, college or university in a Computer Science or Information Technology/Electronics/Networking Technology related field.
• I have successfully completed a certified program (e.g., Microsoft Windows NT; Novell Netware, etc.) and passed a series of proficiency tests administered at an official testing center which resulted in becoming a certified engineer (e.g., Microsoft Certified Systems Engineer, Certified Novell Engineer).
• I have a Bachelor's degree or higher in Computer Science, Information Technology / Electronics / Networking Technology related field or comparable major from an accredited college or university.
• I do NOT possess any of the above.

05

Specialized Experience Requirement: You must have at least three (3) years of experience in a IT operational entity which demonstrated knowledge of mini/micro, mainframe, and/or network computer components and involved the use of: 1) networking equipment (e.g. modems, line drivers); 2) various mini and micro computer application programs (e.g., word processing, database, spreadsheets, electronic mail); and 3) peripheral equipment (e.g., laser printers, disk drives, UPS - uninterruptible power supply).

Please describe your work experience which shows your knowledge of mini/micro, mainframe, and/or network computer components. In your description, be sure to include:

A. Name of Employer
B. Official Job Title
C. Dates of Employment (from month/year to month/year)
D. Average number of hours worked per week
E. A detailed description of the job duties you performed which provided you specialized experience as described above.

If you do not have such experience, write "None" in the space below.
06

Transcripts, Certifications, and other verifying documents: You must submit copies of official transcripts, certifications, or other verifying documents by mail or email at the time of application. If you are selected, we will need an original official transcript (not a copy) indicating the completion of the required training or coursework and the awarding of the appropriate degree, certification, or other credential.

• Yes, I understand and will submit the required information.
• I submitted my supporting documents for a previous recruitment.

07

IMPORTANT NOTE: Before submitting your application, be sure to review your application for completeness and accuracy. Your examination score will be based on the information you have provided on your application and this supplemental questionnaire. Failure to provide sufficient detailed information may result in your application being rejected or receiving a lower score. Therefore, it is important that you provide the name of your employer, your official job title, dates of employment (from-to, month/year), hours worked per week, and a detailed description of your duties for each job listed on your application. Do not submit an online or hard copy resume in place of the application or supplemental questionnaire. However, if you choose to submit a resume in addition to your application, be sure it includes the same employment information mentioned above.

• I have read the above statement and understand that failure to provide sufficient detailed information may result in my application being rejected or receiving a lower examination score.

Required Question