Information Technology Support Specialist

At Akkodis, we use our insight, knowledge, and global resources to make exceptional connections every day. With 60 branch offices located strategically throughout North America, we are positioned perfectly to deliver the industry's top talent to each of our clients. Clients choose Akkodis as their workforce partner to solve staffing challenges that range from locating hard-to-find niche talent to completing quick-fill demands.

IT SUPPORT SPECIALIST

EMPLOYMENT TYPE/DURATION:6 months to start. high likelihood for extension and has been potential to convert as well.

COMPENSATION: $23.50/hr

LOCATION DETAILS: Hybrid. 2 days a week in El Segundo or San Diego

Respond to telephone support inquiries from clients, their supporting staff in field, and end clients. Provide technical assistance with system status, network connectivity, along with a variety of problems of all installed applications and software products supported by IT. Provide ongoing service focused IT support for all aspects of client's web portals, identify trends, and report trouble tickets to tier 3 support.

Responsibilities:

Provide Software support to our advisors and end-clients with the navigation and use of various systems associated with the Broker/Dealer

Troubleshoot and resolve product or service problems; determining the cause and explaining the best solution to resolve the issue

Resolve less complex problems immediately and direct complex inquiries to the IT Support team and/or vendor for resolution

Utilize the CRM (Client Relationship Management) tool to record calls and status of all requests, they use Salesforce

Provide follow-up to ensure full customer satisfaction

Escalate requests to or consult with senior staff when solution is unclear

Report problems with procedures and make suggestions for improvement

Participate in special projects that enhance the overall advisor and client experience

Maintain high level standards of call handling requirements and quality review scores while adhering to assigned work schedule

Provide training support on department process and system navigation

Required Skills:

Demonstrated technical acumen

Understanding of MS Exchange and MS Office 365

Excellent typing skills

Understands how to interact with and navigate web-based applications

Minimum Education Required

- High School Diploma

- 3+ years of technology-based call center experience

- 3+ years of experience w/ Windows

- Previous customer service background and experience a plus

If you are interested or you have questions about the position, please contact - Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

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The Company will consider qualified applicants with arrest and conviction records.