Job Title: IT Support Specialist
Duration: 12+ months with possible extension
Location: Rutherford, NJ and Clifton, NJ (Office Move)
Key Responsibilities:
Skills and Qualifications:
- 5-7 years of experience in the implementation, maintenance, and analysis of data center facilities, hardware, communications infrastructure, strategies, tools, and effective troubleshooting techniques.
- Experience with enterprise data center facilities and infrastructure environments, including PDUs, RPPs, network, and SAN infrastructures.
- In-depth knowledge of complex, enterprise-class inter-networked environments, including switched/routed/shared Ethernet, TwinAx (100GigE, 25GigE,10GigE, GigE, 100M, and 10M), token ring, SAN, and wide-area connectivity.
- Strong knowledge of WAN technologies (OC-x, DS-x), subnetting, and TCP/IP protocol.
- Extensive experience with trouble ticketing systems, change control processes, and associated tools.
- Proven analytical problem-solving skills in high-stakes system troubleshooting, data center facility management, and telecommunications.
- Financial Services industry knowledge is a plus.
- Excellent communication and writing skills.
Project-Specific Tasks:
- Lead and oversee the decommissioning of the old office and relocation to a new office.
- Actively participate in hands-on technical operations while mentoring and managing the team.
- Coordinate and guide the "rack-and-stack" team in building, tearing down, and rebuilding cages and infrastructure.
General Responsibilities:
- Install, de-install, and relocate all distributed systems and network hardware (CSUs, DSUs, routers, switches, encryptors, firewalls, etc.) in the Americas Data Centers within internal service level mandates.
- Install, de-install, extend, relocate, and test all carrier circuits to network hardware.
- Install and relocate all patch cabling for systems and network hardware.
- Coordinate cabinet power, circuit, and patch infrastructure installations with facilities, electrical, and communications vendors.
- Coordinate network component configurations and install SAN cabling infrastructure.
- Manage network ports and consumables (cables, labels, tie wraps, rail kits, etc.).
- Maintain the integrity of data center facilities through general housekeeping and best operational practices.
- Provide hands-on, break/fix Level 2 support for data center systems and communications environments.
- Coordinate and approve data center infrastructure change controls.
- Ensure compliance with data center standards, policies, and processes.
- Produce updates for network consumables and contribute to weekly management reports.
- Support all technical requests within the Americas Data Centers.
- Manage third-party vendors to ensure adherence to Corporate and CTI standards.
- Provide clear and detailed turnover to next-shift workers for continuity.
Tape and Media Management:
- Perform daily tape ejections, monitor tape-related console messages, and manage ad-hoc tape/job requests and vaulting activities.
- Ensure compliance with destruction procedures for media management.
- Support all disaster recovery/COB tests and reconciliation/QA efforts.
- Participate in projects related to tape/media management and inventory audits.
Additional Responsibilities:
- Perform daily health checks on all libraries and virtual subsystems.
- Respond to automated trouble tickets and facilitate necessary actions in coordination with the global command center.
- Support reconciliation efforts, including year-end audits, physical inventory, and other assigned duties.
"Tekgence is an equal opportunity employer. Applicants must be authorized to work in the U.S. U.S. citizens and Green Card holders are strongly encouraged to apply"