Job Title: IT Support Specialist
Employment Type: Contract to hire; Direct Hire
Location: Grapevine, TX - fully onsite
Salary Range: $25-$30 per hour; $55-62k
Summary:
Akkodis is seeking an IT Support Specialist for a contract to hire/direct hire position based in Grapevine, TX. 5+ years of It support experience is required as well as experience supporting hotels. You will be the primary coordinator for desktop and support and IT management of the corporate office and various hotels across the nation. You will provide evaluations and support for the day-to-day IT activities. This is an exciting opportunity with an awesome client.
Onsite role
Responsibilities:
- Responds to IT requests through calls, emails, and tickets
- Assist team members with resolving IT issues.
- Assist Clients with exceptional customer service with their personal phones, laptops, tablets, etc.
- Assist with the following hardware issues: desktops, laptops, copiers, printers, and peripherals.
- Answers inquiries and clarifies desired information; researching, locating, and providing accurate information, including education to team members with solutions.
- Utilize de-escalation skills and escalate cases when necessary to IT support provider.
- Enhance organization and IT departments reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the position.
- Assist in developing systems and procedures to deliver quality service to end users.
- Ensure laptops and mobile devices remain up-to-date with patching and antivirus rules.
- Update job knowledge by participating in educational opportunities.
- Assist with vendor third party application support.
- Review employee phish alerts and handle accordingly.
- Oversee and manage the technology infrastructure across a portfolio of hotels, ensuring consistency and reliability of systems like PMS, POS, guest Wi-Fi, and telecommunications.
- Implement standardized procedures for system usage, maintenance, and troubleshooting across all properties.
- Collaborate with property-level IT and operations teams to ensure smooth operation of all technology platforms.
Required Skills:
- 5+ years of experience in IT support, preferably within a hotel management company or multi-property environment.
- Experience with hotel management systems such as Opera, Lightspeed, Micros, or other PMS and POS platforms.
- Proven experience managing technology at multiple locations.
- Previous experience working on help desk tickets or desktop support preferred
- Experience in a banking/financial related environment preferred
- Previous Window Server experience is a plus
- Previous Active Directory experience preferred
- Previous experience with Mobile Device Management (MDM) preferred
- Outstanding customer service and communication skills
If you are interested in this IT Support Specialist Job, then please click apply through Akkodis.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client
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The Company will consider qualified applicants with arrest and conviction records.