Information Technology Support Specialist

Grand Rapids, Michigan

Converge Resources
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We are seeking a full-time IT Systems Support Specialist to join our team.


The ideal candidate will have expertise in consolidating data from multiple sources and performing a variety of data-driven activities to empower the company to make informed decisions.


They will contribute to a variety of data automation and software initiatives aimed at enhancing efficiency and streamlining processes across multiple departments, with a primary focus on utilizing low-code platforms. Their responsibilities will include optimizing the use of existing technology, identifying opportunities for upgrades, and ensuring the organization stays at the forefront of technological advancements.


Core Responsibilities

  • Analyze current business processes to identify opportunities for improvement and automation.
  • Design, develop, and implement automation solutions using a range of tools and techniques.
  • Maintain detailed documentation for all automated processes.
  • Collaborate with IT team members and business stakeholders to ensure successful project outcomes.
  • Provide technical support for automation solutions as needed.
  • Stay informed about emerging automation trends and technologies, recommending solutions for adoption.
  • Identify business improvement opportunities and assist leadership in setting strategic goals.

Qualifications

  • Bachelor's Degree in computer science, data analytics, information technology, business, or a related field is preferred.
  • Minimum of 2 years of experience in process automation with proficiency in one or more programming languages; Python (preferred), JavaScript, SQL
  • Proficiency in Excel is required.
  • Strong negotiation, analytical, and problem-solving skills.
  • Motivated, self-directed, and results-driven individual.

Date Posted: 28 April 2025
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