Information Technology Support Specialist

Salary: $34.99 - $50.04 Hourly
Location : Fountain Hills, AZ
Job Type: Part-time
Job Number: ITSupptSpclstPt
Department: Administration
Division: Information Technology
Opening Date: 05/01/2025

Description

The Town of Fountain Hills (fountainhillsaz.gov) has an excellent job opportunity in the Information Technology Division as the part-time I.T. Support Specialist. This position reports to the Chief Technology Administrator and the work schedule is expected to be Monday through Thursday, six hours per day with Fridays off.

Please note, this is an in-office position and does not offer remote or telecommuting options. The selected candidate will be required to work on-site.

Position will remain open until filled with applications reviewed weekly.
The Information Technology Support Specialist provides first-level technical support for Town employees, addressing hardware, software, and telecommunications issues. This includes installing, maintaining, and repairing computer systems, user accounts, and peripherals. Additionally, the Specialist troubleshoots photocopier problems, operates video production equipment for live streaming and recording of Town meetings, and delivers exceptional customer service to all users.
Examples of Duties

• Assists with management of user accounts on the Town's network, including login credentials, email, and software access. Ensures seamless system functionality by managing user connections to drives, printers, and network resources. Provides timely and effective IT support to employees, troubleshooting issues and resolving inquiries. Delivers exceptional customer service to colleagues and management through prompt and courteous responses.

• Ensures network security and optimal performance by executing routine maintenance tasks on computers, including installing security patches, software updates, and antivirus software.

• Maintains Town copiers by replacing ink and toner cartridges, troubleshooting malfunctions, and escalating complex issues.

• Installs hardware and peripheral components such as monitors, keyboards, and printers. Provides end-user IT training and support to staff.

• Assists with the enforcement of operational standards and escalation procedures to guarantee consistent service delivery. Documents, tracks, and monitors incidents to identify and resolve issues promptly, minimizing disruptions to Town operations.

• Manages and operates video production equipment to live stream and record Town Council and Planning & Zoning Commission meetings, ensuring high-quality audio and visual output.

• Performs other duties as assigned or required.

Typical Qualifications

• Work requires knowledge of a specific vocational, administrative, or technical nature that may be obtained with six-months/one year of advanced study or training past the high school equivalency. Community college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

• Minimum of 1 year (1) year experience in a related field.

• Microsoft Certified Professional, A+ Certified, equivalent IT certifications or degree in Information Technology preferred.

• Equivalent combinations of experience and training that meet the minimum qualifications may be substituted.

• Work requires the ability to read technical instructions, technical software specifications, letters, memos, and general correspondence.

• Work requires the ability to perform general math calculations such as addition, subtraction, multiplication and division.

• Work requires the ability to write memos, presentations, and issue requests for proposals, letters, and general correspondence.

• Job has no responsibility for the supervision of others but provides advice/direction on IT matters to other employees.

• The employee normally performs assignments under the direction of the Chief Technology Administrator. There is some opportunity for discretion when making selections among readily identifiable choices. Work involving discretion is typically reviewed by manager before being executed.

• Work requires contact with others in the organization. In addition, work is performed with contact to others outside the Town who may belong to professional or peer organizations. Vendors and suppliers may be called upon to provide information on purchases, supplies, or products. Discussions may be conducted with Town employees and outside sales representatives.

Part-Time regularly scheduled employees are eligible for specific leave benefits, but do not receive health insurance benefits.
01

Hiring rate of pay is expected to be between in lower portion of the listed pay range. Please provide your minimum required hourly rate of pay.
02

The I.T. Support Specialist is a part-time position working about 24 hours per week, without health benefits. Please acknowledge that you are aware this is a part-time position by selecting "Yes".

• Yes
• No

03

This position requires in-office, in-person work, and remote work is generally not permitted. Please verify that you are available to work in the office at Town Hall.

• Yes
• No

Required Question