Information Technology Support Specialist

Performs a variety of duties in support of the information technology software, hardware, LAN, and WAN deployed within the bank and utilized by employees. Responds to and completes, in a timely manner, tickets submitted by bank employees to the bank's Information Technology Helpdesk or by other communication methods. Provides technical assistance and application support to fellow bank employees, third party technical support personnel, and others, as needed. Transmit and receive files for processing and/or archiving within established guidelines. Performs a variety of network troubleshooting tier one efforts to support the banks internet presence and local / wide area network functions. Deploys hardware/software to internal clients. Assists in maintaining software/hardware inventory of all systems. Install and support Network Printers and other devices throughout the organization. Responds to inquiries or requests for information on the operation and use of a variety of software and peripheral equipment. Works with the Infrastructure staff, Application Owners, and others on special projects and/or assigned service applications as directed by management. Maintains a current awareness of new technology, its relevance to the financial services industry and makes recommendations to management for enhancement and advancement of existing systems through a variety of sources such as school, seminars, industry certifications, professional associations and other published sources. Utilizes formal training and experience-based knowledge of computer systems, software, and programming concepts to function as a technical resource for the company. Conforms to General Performance Expectations as identified for all employees Qualifications/Requirements: Bachelor's degree in a computer/IT related field or equivalent experience preferred Industry certifications such as A+, MCP, MCSE/MCSA preferred Specialized training with PC's, servers, LAN infrastructure, hardware, and application support/installation in an enterprise network environment required Must be able to support multiple locations as needed; Valid Driver's License required Salary Range $19 to $29 hourly Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. Along with a competitive compensation program please visit the benefits section of our Careers page to view available benefits. Chemung Canal Trust Company/Capital Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential. EEO/AA Including Veterans and Disabled