Greetings from Photon
Who are we?
Photon has emerged as one of the world's largest and fastest-growing Digital Agencies. We work with 40% of the Fortune 100 on their Digital initiatives and are known for our ability to integrate Strategy Consulting, Creative Design, and Technology at scale. For a brief 1 minute video about us, you can check
Designation: IT Support
Location: Buffalo Grove, IL 60089
Job Type: Fulltime/Onsite
Responsibilities:
• Support and maintain user workstations, printers, wireless client devices, laptops, docking stations, monitors and other IT peripherals
• Provide support for the company's phone system & Print devices.
• Manage & maintain all end-user workstations, laptops and peripheral devices for all company locations and for remote sales employees
• Maintain a current hardware and software inventory for all systems
• Perform periodic maintenance to all desktops, laptops and peripherals to ensure that systems are up to date and functioning optimally
• As mentioned in the Qualifications VC functional checks as per Checklist should be done periodically and upgrade the firmware's.
• Provide end-user support for all company applications and technology assets
• Achieve timely resolution of all issues
• Assist with training of users on systems / processes
• Support continuous improvement by researching new technologies / techniques to improve business processes and efficiency
• Maintain the IT asset database, work with accounting staff to ensure all assets are capitalized and accounted for at all times
• Assess, debug and resolve hardware/technical problems associated with laptops
• Support MD's home IT Infra in US locations
• Managing and Checking the Bandwidth of ISP's of all US offices locations daily.
• As mentioned in the Qualifications VC functional checks as per Checklist should be done periodically and upgrade the firmware's.
• Evaluating the best solutions and cost optimizing solutions for the IT Projects.
• New office setup: Setting up new offices starting from finding the appropriate space till execution of fit outs
• Provide office guests with a hospitable experience
• Asset Management: Managing Assets and Maintaining records
• FedEx - Domestic and international shipping of all IT Assets, Documents
• Photon Guest house - Managing and Maintaining of Company/Directors owned/Rented Guest houses.
• Assisting bosses (CEO and CTO) on their requirements.
• Flexible with their schedules
• Support during weekends/holidays when there is a business requirement
• Flexible to Travel to other Locations when there is business requirement
Qualifications:
• Associates or Technical degree or equivalent work experience required. Certifications are a benefit.
• Minimum of 2-3 years of experience with Windows Administration and Desktop Support
• Proficient knowledge of Mac & Windows Operating Systems, working knowledge of Microsoft O365.
• Proficient in video conferencing setups and maintenance
• Ability to interpret, analyze, troubleshoot and resolve technical problems
• Strong written and verbal communication skills and interpersonal skills are essential
• Demonstrated ability to handle and maintain extremely confidential information required
• Ability to work in a fast pace environment
• Flexible with work locations across the US.
• Work on customer sites as a lead or support specialist. For 6 months to a year. If required.
• Physically able to ship and if need be, deliver assets to end users and customers to their locations in the nearby.
• Have a mode of transportation.
• Ability to strategize and plan vendors with new office deployments.
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Excellent written and verbal communication skills
• Ability to multi-task, organize, and prioritize work