Addison Group is working with an insurance company in search for an IT Support Engineer to come onsite 5 days a week to their Napa CA office. This is a fulltime 3-6 month contract role with potential to extend. Please apply to be considered.
Description:
We are looking for a Field Service Engineer / Technician that will respond to phone calls and ticket requests working on issues including level1 to level 3 support. Our team works in fast-paced environment for onsite and remote workers in a Windows11 and O365 environment. This role provides end-user problem resolution, imaging, deployments, and workstation engineering.
Qualifications
- Bachelor's degree in Technology or Business, responsible desktop support experience, preferably within an insurance/medical industry.
- Excellent customer service skills.
- Excellent communication skills: verbal, face-to-face, and written.
- Technical knowledge and experience with technology environments, including server, network, storage, and communications systems.
- Proficient understanding of technology systems characteristics, features, and integration capabilities.
- Proficient understanding of project management principles.
- Understanding of Microsoft Windows operating systems, Active Directory, DNS, TCP/IP
- Windows 11 deployments and setups for end users
- Proficient in basic firewall and routing technologies.
- Ability to troubleshoot system and network problems remotely and on-site.
- Ability to support the roll-out of new applications.
- Respond to Helpdesk tickets promptly.
- Self-starter with the ability to work both independently and with a team.
Technical Knowledge:
- Windows 11 imaging/deployment/engineering
- MacOS desktops/laptops
- iPhone, Android, tablets
- VMWare
- VPN
- Active Directory
- O365
- SharePoint
- WebEx
- Intune
- Azure
- Teams (highly desired)
- Outlook (highly desired)
- Cisco Routers (plus)
Technical Certification - (highly desired)
Microsoft, CompTIA, CCNA