This position requires a self-motivated individual who likes challenges, a wide variety of responsibility, and helping technology users. You will be required to respond to support tickets, assist clients via remote access or on-site and log work performed to each case. Support requirements may include installing hardware and software systems, diagnosing networking issues, installing upgrades, and resolving IT issues.
To ensure success as a technical support engineer, you should have in-depth knowledge of IT systems, high-level communication skills, and the ability to work independently. Ultimately, a top-class technical support engineer provides valuable IT assistance and support while maintaining strong customer relations.
Essential Functions:
- Support Network Computing Environment:
- Applications used within the office: O365, Adobe Acrobat, Adobe Creative Design Suite, Team Viewer, Teams, SharePoint, VMWare, RingCentral.
- Operating systems Windows Server 2019, 2012, Windows 10
- Hardware including: HP & Dell Servers, Dell Desktop and Laptops, Cisco Catalyst Switches, Cisco Meraki Devices, HID Proxy Card Keyless Entry.
- Server Applications used in the office: Windows Server 2019 & 2012R2 (Active Directory, Terminal Services, DNS, DHCP, Group Policy, Hyper-V, DFS Namespace, File and Print Services, and PowerShell); Autodesk Vault Server, Solidworks PDM Server, SQL.
- Fanuc Robotics Roboguide
- AutoDesk Inventor, Autodesk Vault, AutoCAD Electrical, Solidworks & Solidworks PDM.
- Work closely with Outsource agency to support network health.
- Documentation and maintenance of all hardware, licensing, passwords, and other critical information with respect to department requirements and all server hardware.
- Maintains recovery procedures for all systems including: servers, phone system, data backup and retrieval, printers/plotters, engineering Vault, and others as required.
- Generate and maintain detailed user guides and technical & network documentation
- Software Updates - establish and maintain updates on all applications used in the environment on a regular basis.
- Continual security assurance for the Company as well as maintain established individual PC secure sites and directions.
- Work with IT Manager and Human Resources directly to ensure Federal privacy regulations and Corporate Compliance Policies are maintained.
- Work with local department managers to ensure proper communication is made should installation and/or up-grade changes need to occur.
- Support / reinforce usage of Help Desk Ticketing system.
- End user phone and on-site support.
- Provide continual security, operational and software suggestions to increase proficiency and effectiveness for all departments.
- All other duties as assigned.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 2 Year Associates Degree and 3-5 years IT related work experience.
- Previous work experience as a technical support engineer or desktop support engineer.
- Must be highly organized to be able to manage multiple priorities on deadline under minimal supervision.
- Ability to troubleshoot complex software and hardware issues.
- Experience in supporting servers in a network environment.
- Good knowledge base of:
- Windows 10, Server 2012R2, Server 2019
- Networking, TCP/IP, 802.11, VPN, DHCP.
- Hardware/software installations, as well as general configuration issues. (HP, Dell)
- 2012 Active Directory
- Hyper-V (Microsoft Virtualization)
- Microsoft System Center
- Basic knowledge of Cisco Meraki switches & Access points
- Mobile device communications/management
- CompTIA A+, Network+, Security+ certification preferred but not required.
Available for after- hours on-call support and weekend migration and m