IT Support Engineer - Boston We're looking for a skilled and motivated IT Support Engineer to join our Boston team. This role focuses on delivering top-notch end-user support, contributing to IT initiatives, and maintaining local IT systems. The ideal candidate is tech-savvy, customer-oriented, and thrives in a fast-paced, collaborative environment.
Responsibilities:- Provide hands-on desktop support for onsite and remote users in Windows and Microsoft 365 environments
- Troubleshoot hardware, software, network, and peripheral issues (e.g., laptops, printers, mobile devices, video conferencing)
- Support IT projects including software rollouts, office expansions, and infrastructure upgrades
- Manage IT support tickets, ensuring timely resolution and adherence to SLAs
- Maintain documentation for IT processes and known issues
- Support key business applications, including third-party financial software
- Handle service requests and incidents, escalate when needed, and assist with root cause analysis
- Coordinate with vendors/MSPs for issue resolution and hardware replacements
- Contribute to automation and self-service improvements
- Provide data for internal service performance reporting
Qualifications:- 5-7+ years of IT support experience in customer-facing roles
- Proficient in Windows, Microsoft 365, mobile device support, and video conferencing tools
- Experience with Azure, OneDrive, SharePoint, and MS Teams
- Basic networking knowledge (switches, WAPs, VPN)
- Strong communication and problem-solving skills
- Ability to multitask and work independently in a dynamic environment
- Comfortable working with senior stakeholders
Preferred:- Experience in Financial Services or regulated industries
- Microsoft or Cisco certifications (MCSA, MCSE, CCNA)
- Familiarity with ITSM tools like ServiceNow