Job Description:
Insight Global is looking for a Level 2/3 End User Support Analyst to join one of their largest cosmetic clients. This position is a 6-month contract to hire role and this person will be sitting 5x a week onsite in Groveport, OH for the 10am-6pm shift. They will be joining one other individual in this warehouse distribution location in support of 200 end users providing both onsite and remote support for any level 1 escalated issues that include Network Connectivity, Lenovo Hardware, Zebra branded printers and RF Guns, Office 365, Microsoft Teams, Microsoft Intune, AV Setups, etc. utilizing the ticketing system ServiceNow. They need to be passionate about this work and have the desire to stay long-term.
Required Skills & Experience:
- 5-10 years of experience providing Help Desk Support
- Experience with ticketing system ServiceNow
- Office 365 proficiency (Microsoft Shop)
- Experience with Microsoft Intune to manage both computers and mobile devices
- Knowledge on Zebra Branded printers and also Zebra Branded RF Guns (configuring, troubleshooting, and replacing)
- Experience troubleshooting Lenovo laptops and desktops
- AV Support experience (Polycom gear)
Nice to Have Skills & Experience:
- Warehouse distribution experience