Information Technology Specialist

Summary

About the Position: This position is located at 78th Medical Group at Robins Air Force Base in Houston, Georgia.

This job is open to
•  Federal employees - Competitive service

Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales.
•  Career transition (CTAP, ICTAP, RPL)

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.
•  Land and base management

Current or former employees of a base management agency.
•  Veterans

Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference
•  Military spouses

Military spouses relocating under PCS orders or whose spouse is 100% disabled or died while on active duty.
•  Individuals with disabilities

Individuals who are eligible under Schedule A.
•  Family of overseas employees

Family members of a federal employee or uniformed service member who is or was, working overseas.
•  Peace Corps & AmeriCorps Vista

Individuals who have served at least 2 years with the Peace Corps or 1 year with AmeriCorps VISTA.
•  Special authorities

Individuals eligible under a special authority not listed in another hiring path. Clarification from the agency

See "Who May Apply" in the "Qualification" section for more information on who is eligible to apply for this position.

Duties
•  Direct the activities of the Information Services Flight ensuring Information Systems comply with legal and regulatory requirements and meet customer needs.
•  Determine customer requirements and assist customers by recognizing and analyzing trends and providing instruction and orientation services.
•  Maintain records of analysis, tests, and the techniques and procedures applied in routine and complex problem resolution to establish a record of activities for future use.
•  Provide on-going technical advice and guidance to customers in the operation and maintenance of systems hardware and software.
•  Perform program and system test plans devised to test for illegal input and unauthorized access.
•  Develop contingency plans designed for computer security emergency response, backup, and recovery operations. Requirements

Conditions of Employment
•  Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
•  A Personnel Security Investigation is required.
•  This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. A background investigation and credit check are required.
•  Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
•  Tuberculin (TB) testing is required.
•  Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.
•  Must be able to obtain and maintain current Basic Life Support (BLS) certification through the American Red Cross. Advanced certification (e.g., ALS) does not supersede BLS.
•  Must be able to lift computer components weighing up to 25 pounds. Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.
•  30 Percent or More Disabled Veterans
•  Current Civilian Employees of the Defense Health Agency (DHA)
•  Current Permanent Department of Defense (DoD) Civilian Employee
•  Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
•  Executive Order (E.O.) 12721
•  Interagency Career Transition Assistance Plan
•  Land Management Workforce Flexibility Act
•  Military Spouses, under Executive Order (E.O.) 13473
•  Non-Appropriated Fund Instrumentality (NAFI)
•  Non-Department of Defense (DoD) Transfer
•  Office of Personnel Management (OPM) Interchange Agreement Eligible
•  People with Disabilities, Schedule A
•  Postal Service/Peace Corps and Other Unique Authorities
•  Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
•  Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
•  Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
•  Priority Placement Program, DoD Retained Grade Preference Eligible
•  Reinstatement
•  Veterans Employment Opportunity Act (VEOA) of 1998
•  Veterans Recruitment Appointment (VRA) In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized and Other Experience: One year of specialized experience which includes providing support troubleshooting and resolving user and/or operating system (hardware/software) issues. This definition of specialized experience is typical of work performed at the next lower grade/level position in the Federal Service (GS-09).

The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:

(1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include completing work independently that rarely requires editing or review by others.

(2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise.

(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions.

(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate.

OR

Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, three full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks.

You will be evaluated on the basis of your level of competency in the following areas: . click apply for full job details