Information Technology Specialist

Salary : $82,229.00 - $110,327.00 Annually
Location : Bridgeport / Mammoth Lakes, CA
Job Type: Full-Time
Job Number:
Department: Information Technology Department
Opening Date: 03/13/2025
Bargaining Unit: MCPE

Statement on Remote Work Policy - Mono County, California

Mono County does not permit out-of-state remote work for its employees. All employees must perform their job duties within the state of California to ensure compliance with state labor laws, tax regulations, and operational needs. Any remote work arrangements must be conducted within California, subject to department approval and county policies.
Description

First Review of Applications- March 27, 2025
DEFINITION

IT Specialist I:
Under supervision, participate as a member of the Services Division responsible for providing end-user support on core technology systems and infrastructure involving the installation and troubleshooting of desktop and laptop hardware, software, operating systems, printers and peripherals, networks and network-attached devices. May be asked to participate in projects, and performs other work as assigned.

IT Specialist II:
Under general supervision, to serve as a member of the Services Division responsible for providing end-user support and training on core technology systems and infrastructure involving the installation and troubleshooting of desktop and laptop hardware, software, operating systems, printers and peripherals, networks and network-attached devices. Will participate in projects, and perform other work as assigned.

IT Specialist III:
Under direction, to serve as a senior member of the Services Division responsible for providing comprehensive end-user support and training on core technology systems and infrastructure involving the design, configuration, installation, and troubleshooting of desktop and laptop hardware, software, operating systems, printers and peripherals, networks and network-attached devices. Serves as a project leader on and provides support, work direction, coordination, and scheduling of other support staff. Performs other work as assigned.

DISTINGUISHING CHARACTERISTICS

IT Specialist I:
This is an entry level position in the Information Technology Specialist series, which provides support for agency computers, networks and phone systems. Incumbents provide routine support services under limited supervision and less routine tasks alongside more senior staff. Verbal communication and presentation skills, ability to manage time effectively, and willingness to engage customer service all important. Errors in judgement or action minimally impact functional operations of agency staff.

IT Specialist II:
This is a mid-range working level in the Information Technology Specialist series, which provides support for agency computers, networks and phone systems. Incumbents provide a variety of support services and implementation of complex systems and technologies. Skilled verbal communication and presentation skills are requisite, as is the ability to effective manage time, and provide exceptional customer service. Errors may result in loss of customer/user time and/or data, substantial impact on department image, and/or exposure to compliance.

IT Specialist III:
This is the Team Lead and advanced working level in the Information Technology Specialist series, which provide support for County computers, networks and phone systems. Incumbents use advanced leadership and technical skills to provide a variety of support services and lead implementations of complex systems and technologies. Excellent verbal communication and presentation skills are requisite, as is the ability to plan, effectively manage time, and organize a team around projects. Errors in judgement regarding business or technical decisions may result in significant exposure to the organization.

REPORTS TO

IT Specialist I/II/III:
Business Operations Manager
Information Technology Director

IT Specialist I/II (only):
Information Technology Specialist III (functionally only)
CLASSIFICATIONS DIRECTLY SUPERVISED

IT Specialist I/II:
None

IT Specialist III:
May provide lead direction and/or training, scheduling, and basic supervision for the IT Specialist Series.
Examples of Duties

Duties include but are not limited to the following:

IT Specialist I
Provides technical support on hardware and software used by agency personnel.
Assists in analyzing problems and recommending corrective action to those problems as necessary.
Participates in on-boarding and off-boarding of users in the agency technology systems.
Occasionally assists with supporting critical infrastructure systems including those with sensitive data requiring the maintenance of confidentiality.
Performs installation and basic support of hardware and software using agency standard methods. Transports related equipment as necessary.
Assists with procurement of hardware and software according to agency specifications.
Assists with the maintenance of accurate records and documentation for County technology systems.
Monitors system functions and participates in basic maintenance tasks.
Attends trainings, seminars and user conferences to gain subject area knowledge.
Performs other duties as assigned.

IT Specialist II
Provides advanced level technical support on hardware and software used by agency personnel.
Acts as a technical resource and mentor for other IT Specialist staff.
Oversees on-boarding and off-boarding of users in the agency technology systems.
Analyzes problems and recommends corrective action to those problems as necessary.
Assists with supporting critical infrastructure systems including those with sensitive data requiring the maintenance of confidentiality.
Oversees and participates in the installation and basic support of hardware and software using agency standard methods. Transports related equipment as necessary.
Oversees and assists with procurement of hardware and software according to agency specifications.
Ensures the maintenance of accurate records and documentation for County technology systems.
Monitors system functions and participates in maintenance tasks.
Attends trainings, seminars and user conferences in order to gain knowledge and experience with an eye for current and future technologies which can improve productivity.
Perform other duties as assigned.

IT Specialist III
Provides expert level technical support on hardware and software used by agency personnel.
Plans, determines requirements, tests, maintains, enhances, and participates in the design and implementation of complex computer systems.
Ensures security compliance with agency policies, contracts, and partnerships, in a manner that reflects industry standards.
Coordinates with vendors and department representatives to effectively utilize technology.
Acts as a technical resource and mentor for other IT Specialist staff with functional supervision duties.
Directly supports critical infrastructure systems including those with sensitive data requiring the maintenance of confidentiality.
Leads efforts in problem analysis and recommending corrective action to those problems as necessary.
Acts as project leader to analyze, design, configure, install, and manage complex systems and applications.
Oversees documentation and ensures accuracy and completeness for agency technology systems.
Assists with the development and evaluation of agency standards, procedures, and policies.
Manages the purchasing of hardware and software
Attends trainings, seminars and user conferences to expand experience and knowledge with an eye for current and future technologies which can improve productivity.
Performs other related duties as assigned.
Typical Qualifications

IT Specialist I
Thorough knowledge of:
Basic methods and techniques used in the installation and support of personal computer hardware.
Commonly used operating systems, software applications and hardware.
Working knowledge of:
Commonly used desktop applications and their uses.
Some knowledge of:
Networking, telephony, and video communication.
Problem analysis techniques.
Purchasing processes and procurement standards.
Microsoft Active Directory and user management in an Enterprise environment.
Ability and willingness to:
Install, upgrade, and maintain desktop hardware and software.
Learn new software applications and proficiency in order to provide end-user support.
Maintain accurate documentation on the implementation and maintenance of computing systems.
Coordinate and provide training for County Staff.
Communicate effectively, both orally and in writing, occasionally giving presentations.
Accurately gather and organize data and make basic technology recommendations.
Attend trainings, seminars and user conferences in order to gain an understanding of current and emerging technologies.
Work cooperatively and in a team environment.
Serve as a Disaster Service Worker during certain emergency operations.
Be service oriented, effectively represent the County's Information Technology Department, and inspire others to think creatively for the good of the County.
Maintain confidentiality.

IT Specialist II
Thorough knowledge of:
Commonly and/or locally used operating systems, software applications and hardware.
The methods and techniques used in the installation, configuration . click apply for full job details