Information Technology Specialist

Functional Responsibilities: The ITS-Mid shall possess an active and transferable U.S. TOP-SECRET (with SSBI). This position supports the Service Desk duty hours 9:00am-6:00pm and reports to the Service desk Administrator. The position can execute all tier 1 service desk tasks plus the follow additional duties: Account creation for VPN and RSA.
Permission requests.
Assignment-based imaging machines.
Laptop configuration/ customization.
Network configuration. (Hardware and Software)
IT Workshop/event setups.
License management.
Non-SOP troubleshooting, including incident triage.
Basic server administration to include rebooting, restarting services, checking event logs, checking backup services, executing routine backups, and certificate generation.
Able to lift 50lbs.
General Experience:

• Experience with a variety of Operating Systems (OSs), including Windows/Mac/Linux OS.

• Knowledge of MS Office/MS Exchange/365, and Active Directory.

• Experience with RSA provisioning.

• Experience supporting a service desk using Manage ENGINE.

• Experience with inventory tracking.

• Knowledge of mobile devices (Android/iOS) and SIM activation/deactivation.

• Experience with device imaging.

• Experience with advanced IT product troubleshooting and configuration analysis.

• Knowledge of server administration.

• Experience with security incident response. Minimum Education: A+ (Preferred)
Network + (Preferred)
Cisco Certified Network Associate (CCNA) (Preferred)