Information Technology Specialist

Introduction

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Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn. For more information about Placer County, please visit

POSITION INFORMATION

The Human Resources Department is seeking an Information Technology Specialist who excels in customer service and problem-solving. This individual will support HR departmental operations, including onboarding new hires, processing network access requests, telecom access requests, technical equipment setup and implementation, and software upgrades.

This individual will also assist the Senior IT Specialist in leveraging technology to improve human resources functions and employee experiences by providing technical support for Countywide and human resource software applications, including the County's online applicant tracking system, CivicPlus governmental communication system, and the Workday ERP SaaS platform for benefits, payroll, and performance management. Other job duties will include assisting with ongoing projects such as the digitization of official personnel files and directory file restructure.

The ideal candidate will have experience performing system implementation, upgrades, and integrations, preferably in an HRIS environment, as well as excellent analytical and project management skills and a demonstrated ability to troubleshoot issues and identify technical solutions.

The eligible list established as a result of this recruitment may be used to fill future vacancies as they arise countywide.

BENEFITS

Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department.

Click here to view Placer Public Employees Organization (PPEO) benefits.

For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website.

DEFINITION

Provides effective specialized information technology support for network systems and business applications related to Placer County; troubleshoots, analyzes and resolves system/application related requests including specialties such as Help Desk, Web, and department specific applications. Performs a variety of technical duties pertaining to computer systems and related equipment and serves as a second or third level responder for computer, network and hardware/software issues. Assists and trains users in personal computer hardware and specialized software and provides technical assistance to customers. Analyzes existing processes and provides recommendations regarding technology solutions. Coordinates with vendors, other county departments, and other agencies in identifying and implementing system upgrades and modifications; and performs other related duties as assigned.

DISTINGUISHING CHARACTERISTICS

This is the journey level classification in the Information Technology Specialist classification series. Positions in this classification independently perform a broad range of both routine and complex technical assignments in support of specialized systems, including user support, system troubleshooting, review of business processes and communication of user requirements/problems to a vendor or statewide system which then develops the technical solution.

This class is distinguished from the classification of Information Technology Analyst because the latter describes positions with analytical responsibilities where the primary duties include the analysis of business and/or system needs, the evaluation of current systems and the design of technical solutions to meet the identified business or system needs, including work which may emphasize business systems analysis and the design of technology solutions to resolve application problems or improve efficiency and effectiveness; network/telecommunication systems analysis and design; system analysis/administration and design, and/or database analysis/administration and design.

This class is distinguished from the classification of Information Technology Technician II in that the Specialist describes positions that are responsible for performing duties that are broader and more complex in nature requiring specialized knowledge and abilities as compared to the more routine tasks performed by a technician that require a more general knowledge.

SUPERVISION RECEIVED AND EXERCISED

Incumbents at this level work under direction from an assigned supervisor, receiving occasional supervision while working toward a definite objective that requires use of a wide range of procedures and involves planning and/or determining specific procedures or equipment required in order to meet assigned objectives and solve complex problems. Only unusual matters are referred to a supervisor. May exercise functional or direct supervision over technical or clerical staff. Incumbents may exercise functional supervision over other technical specialist staff on a project basis.

EXAMPLES OF ESSENTIAL DUTIES

Duties may include, but are not limited to, the following:
•  Perform a variety of specialized duties in support of the County's technology functions which may include, but are not limited to, applications, network, business processes and related technology areas.
•  Assist users of a particular application where detailed knowledge of the specific application is required, troubleshooting, debugging and resolving a variety of operations/business-process related applications problems. Troubleshoot new applications and/or systems to ensure functional operation.
•  Install, configure, customize and administer a variety of commercial, off-the-shelf (COTS) and vendor developed applications; write programs/scripts and develop reports using standard application development products and tools.
•  Design and generate a variety of routine and ad hoc customized reports based on customer requirements.
•  Perform routine applications, system and/or network support duties such as monitoring or adding applications/users/devices, modifying user profiles, re-setting passwords and performing file maintenance; set up basic user access permissions consistent with County policies and procedures.
•  Complete, review, and/or approve a variety of forms, including requests for hardware and software, and user access.
•  Serve as a technical resource in the evaluation, selection, acquisition and implementation of computer hardware and software solutions, including cost/benefit analysis. Recommend contractor selection and assist with vendor and contract management. Review and provide input on Requests for Proposals.
•  Design website layout and content; design and develop screens and menus; review and monitor content to ensure consistency with County policies and procedures; conduct ongoing website maintenance for content updates and revisions.
•  Execute website and software testing plans to validate functionality; resolve programming issues; refine data and format final products; test, troubleshoot and de-bug programs using appropriate technology and various test utilities, and ensure functional operation.
•  Coordinate and complete projects that are specific to area of assignment, such as the implementation of a new system design or system upgrade. Interface with users to identify problems/gaps with current technology and/or business processes and gather system requirements. Serve as the primary interface with and coordinate and direct the work of vendors. May coordinate and direct the work of staff at the same or lower level while working on projects. Design and direct project testing and quality assurance processes.
•  May write, revise and maintain computer programs based on business requirements and application design specifications identified and developed by someone else, in order to create new business applications and interfaces or maintain/modify existing business applications, using various computer languages and/or database platforms; troubleshoot, debug, and resolve problems with application coding.
•  Prepare data maintenance documents and follow-up to ensure completion; prep information recovery plan.
•  May perform application software maintenance duties; install and test software application patches and upgrades;
•  Prepare technical reports, correspondence and other documents; provide general administrative support that may include maintaining records and monitoring contracts/budgets.
•  Participates on committees and task forces; attend meetings, conferences and training sessions.
•  Develop training materials and conduct training pertaining to the use of new or modified applications and/or systems for users and other information technology staff.
•  When assigned to support a statewide, federal, or legislation-governed system, review upcoming changes to programs, regulations or system (All County Letters, Management Change Requests), identify impact on system and/or County processes, provides input on necessary revisions, and assist with implementing changes.
•  Serve on project teams providing technical assistance as needed.
•  Train, lead . click apply for full job details