Epitec is looking for a IT Service Manager Tier I candidate for our SHARK Client.
Education and Years of Experience:
Bachelor's Degree in computer science, information systems, Business Administration, Project management and more than 8-10 years of related field experiences.
Strong product knowledge with working with IT-Help Desk service, Mobile Carriers business lines and IPT solutions.
Top 3 Must haves:
Strong product knowledge with working with IT-Help Desk service, Mobile Carriers business lines and IPT solutions.
Have the ability to interact professionally with a diverse group of engineers, managers, vendors and subject matter experts both internally and externally.
Strong problem solving and analytical skills, communication skills, organizational and documentation skills.
Summary:
Looking for a IT & Tier 1 Service Manager to join General Affairs at Samsung. This position will lead workplace Business Mobile service, and Tier 1 IT help service teams focused on employee mobility services, Collaboration Services, and workplace IT Technologies support.
The Manager will be responsible for the oversight in planning, design, and implementation of Material IT Service functions including Tier 1 IT Service, Knox Manager, Workplace business mobile phone device and service, workplace asset management, Telephony Infrastructure, and all associated labor under those functions.
This position will manage IT service vendors, mobile carriers' services, expanses, and the operation of mobile business services, and IT help desk service. This position will also work in conjunction with Infrastructure, and other IT service vendors as well as Business Services teams on the transition of new services, functionality, capabilities and drive new services and improve existing offerings.
This role requires strong technical leadership ability.
Responsibilities:
Managing 20+ technicians and IT Service vendors for different Samsung workplace in USA
Conducting for the Supporting 7,000+ users with IT Help desk, AD, Exchange, u-Ready, SVPN, BMA, etc in the workplace
Escalation point of Support, Security admin, Application Operation, Project Lead / Support, VIP Support
Manage the vendor which supports such as workplace PC, Mac, mobile, share drive, Email, Password reset, and other systems.
Conduct special systems migration projects, corporate active directory migration, and project base upgrade services such as windows OS upgrade
Manage Printer service operation (MPS), deployment, and related service in workplace
Direct vendor partners to ensure that standards used as part of their recommendation align with SEA's technology standards.
Manage overall operations and provide directional guidelines for all support locations.