We are seeking an experienced and detail-oriented IT Operations Specialist with a strong background in Microsoft technologies to join our team. The ideal candidate will be responsible for managing and maintaining the IT infrastructure, ensuring system reliability, and delivering technical support to end-users. This role will leverage your expertise in Microsoft products, including but not limited to Windows Server, Active Directory, Microsoft 365, and other enterprise technologies, to support our organization's IT operations and strategy. You will work closely with various teams to improve IT systems, enhance security, and optimize processes.
Key Responsibilities:
- System Administration: Manage, monitor, and maintain IT systems and infrastructure, focusing on Microsoft-based environments, such as Windows Server, Microsoft 365, and Azure platforms.
- User Support: Provide technical support to end-users, resolving issues related to hardware, software, and Windows environments. Act as a subject matter expert for Microsoft applications.
- Active Directory Management: Administer Active Directory, including user account management, group policy creation, and directory service integration.
- Cloud Operations: Manage and support cloud solutions using Microsoft Azure, including virtual machines, storage, and security configurations. Ensure optimization and cost-effectiveness of cloud resources.
- Security and Compliance: Implement and maintain security best practices for Microsoft environments, ensuring compliance with organizational and industry standards. This includes managing system patches, updates, and vulnerability assessments.
- Backup and Recovery: Oversee and maintain backup and disaster recovery solutions, including tools like Azure Backup and Windows Server Backup. Perform routine recovery testing.
- Collaboration Solutions: Administer and support Microsoft 365 collaboration tools (e.g., Teams, Exchange Online, SharePoint Online), ensuring high availability and efficient configuration.
- Automation and Scripting: Develop scripts or automation processes using PowerShell to manage Microsoft systems and perform routine administrative tasks.
- IT Projects: Collaborate with cross-functional teams to deliver IT projects involving system upgrades, new solution implementation, and migrations (e.g., on-prem to cloud).
Qualifications:
- Education: Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Experience:
- Proven experience (3-5 years) managing IT operations and Microsoft technologies in an enterprise environment.
- Demonstrated skills in administering Windows Servers, Active Directory, Microsoft 365, and Azure.
- Technical Skills:
- Advanced knowledge of Windows Server and Active Directory (including group policies and role-based access).
- Strong understanding of Microsoft 365 tools, Exchange Online, SharePoint, and Teams.
- Familiarity with virtualization (e.g., Hyper-V, VMware) and networking fundamentals.
- PowerShell scripting experience for system automation is a plus.
- Knowledge of ITIL processes, incident management, and IT operations best practices.
- Certifications: Relevant certifications such as Microsoft Certified: Azure Administrator, Microsoft 365 Certified: Enterprise Administrator Expert, or equivalent are highly desirable.
- Soft Skills: Strong interpersonal, communication, and problem-solving skills. A team player with the ability to work independently in a fast-paced environment.