DescriptionSUMMARY: Maintains the Casino's Management Information Systems as directed by the CFO.
ESSENTIAL SKILLS, DUTIES & RESPONSIBILITIES: - Responsible for the scheduling and coordination of the preventative maintenance on all equipment, including the patching and updating of servers and workstations, and anti-virus updates.
- Provides system reports as required to various internal departments within the designated timeframes.
- Provides end user training as needed.
- Provides desktop support, server administration, vendor management, and project planning skills as required by the department in order to obtain the goals and objectives.
- Ensures that the equipment inventory is accurate and maintained.
- Coordinate the disposal of all recycled and/or disposed equipment, ensures that stored equipment is labeled and properly accounted for.
- Provides direction and support to technical staff as needed, specifically in regards to the escalation of tickets and troubleshooting higher level problems.
- Ensures that department documentation is maintained and that new procedures are adequately documented.
- Provides a high level of customer support to all Casino Pauma's internal and external customers.
- Responsible for compliance with the Casino's internal control policies and procedures as it relates to the stated job description.
- Performs other duties as directed.
MINIMUM QUALIFICATIONS: - A minimum of five years of experience in installing, supporting, administering, and documenting both server and client operating systems in a Windows environment.
- Ability to install, repair and troubleshoot computer systems in a corporate environment.
- Working knowledge of POS and telephone systems.
- Understanding of Network management and security practices.
- Experience with installation, configuration, and troubleshooting of software applications including the Microsoft Office Suite.
- Ability to interface professionally with other departments and/or staff members as a service/support employee.
- Ability to multi-task in a fast pace environment.
- A commitment to providing exceptional customer service.
- Flexibility to work various shifts, weekends, weekdays, etc.
- Ability to quickly resolve service related issues in a customer support role.
- Ability to lead and mentor staff.
EDUCATION: - Bachelor's degree or equivalent of education and experience.
LICENSE REQUIREMENTS: Must be able to successfully pass a pre-employment drug screen, background investigation, and maintain a Pauma Gaming Commission License.
PHYSICAL/MENTAL REQUIREMENTS: ( Constantly, Frequently, Occasionally) - Constantly walking, standing, hearing, seeing and talking
- Frequent eye/hand coordination and handling
- Occasionally balancing, bending, reaching, twisting, sitting, holding, wrist motion, reading and stooping
WORKING CONDITIONS: - Work is performed indoors in a climate-controlled environment
- Close spaces while working with others
- Moderate noise levels
NATIVE AMERICAN PREFERENCE STATEMENT Pauma Band of Mission Indians, a federally recognized Indian Tribe, in accordance with section 703(i) of Title VII of the Civil Rights Act of 1964, will give preference to Native Americans who meet job position minimum qualifications with regard to hiring, promotions, transfers and training.