Information Technology Manager

Description - External

The Information Technology Manager is responsible for the ongoing support and maintenance of the PC's, servers, and all related IT peripherals. Key responsibilities include installation and support of workstations and over 300 network devices, LAN maintenance, projects implementation, user access management, adherence with all PCI-DSS requirements and assisting staff on all IT related functions, including training from a perspective of caring for our people so they can be their best.

The IT Manager is also responsible for day-to-day operation and maintenance of the hotel computer systems. Responsibilities include, but are not limited to, PC support, documentation, troubleshooting, hardware/software installation, upgrades, data entry, system backup, cabling. Must be able to handle multiple projects, and prioritize according to hotel needs. The IT Manager maintains current systems, updates hardware/software inventories, and documents changes. The IT Manager will work with vendors and be able to escalate issues with vendors when necessary.

The salary range for this position is $91,200/YR - $136,800.00/YR

Responsibilities include but are not limited to the following:

Using the IT ticketing systems and support requests from colleagues and guests to identify and communicate total resolution

Schedules and performs regular software and hardware maintenance

Tests, documents and resolves conflicts with PC hardware and software

Follows appropriate standards of PC configurations and software installations

Establishes priorities for daily and project related tasks based on business needs and established service levels to meet deadlines

Apply or assist in operating system patches, application updates, and approved corporate software tools

Use corporate provided monitor tools to keep all systems compliant per corporate/directed standards

Manages network, network printing, and network technical resources

Maintains inventory of hardware and software assets

Consults with leadership and corporate technology team to determine equipment requirements

Contributes to annual budget for all technology related items

Brings forth any issues that may affect systems and provide respective solutions to consider and implement

Ensures company software, hardware, e-mail and internet policies are complied

Monitors system performance and recommends to management and Corporate Technology Team system upgrades deemed necessary and the timeframe the upgrades will need to be made as well as the cost estimates and delivery schedules

This position requires availability, in person and/or via mobile/remote access, during varied hours of hotel operation for IT system access, system upgrades, and to support hotel colleagues and guests

Utilize vendor resources for support of multiple systems in a 24/7 environment

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.