Information Technology

Position Title:

IT Intern

Job Code:

Job Code: JC100018

Pay Range:

$16.00 - $20.00

Job Description:

NATURE OF WORK:

The IT Intern is responsible for configuring and installing software on desktops, laptops, and tablets for C-TRAN staff. This role also involves setting up or moving hardware and workstations, as well as providing support for printers, copiers, scanners, and potentially mobile phones. As the first point of contact for the Service Desk, the intern will assist with troubleshooting and resolving Level 1 incidents and requests.

SUPERVISION:

The intern will work independently within the direction of the IT Manager.

ESSENTIAL FUNCTIONS:
Works in conjunction with the Service Desk as first responder to perform troubleshooting, and resolution of level 1 incidents and requests if necessary.

Provides Tier 2 support for basic software, hardware, and end-user computing issues, including desktop-based LAN systems, and will escalate more complex issues to Tier 3 support as necessary.

Documents issues and solutions and which may involve providing basic end-user training.

Works on IT projects, as needed, under the direction of the Manager of IT.
Participates in IT projects under the guidance of the IT Manager, contributing to the testing and evaluation of new desktop applications and implementing prototypes.

Provides basic maintenance and support for client products, peripherals, and network moves as part of the responsibilities.

Works on one project at a time as a project team member.

May perform basic level end-user training.

SELECTION FACTORS:

Ideal candidates should have a foundational knowledge of Windows operating systems (preferably Windows 10) and Office 365, along with basic hardware and software troubleshooting skills.

This is an entry-level, learner position, typically requiring completion of at least the first year of a technical program.

Demonstrates excellent customer service skills
Our EEO Policy

CTRAN is an equal opportunity employer (Minorities/Females/Disabled/Veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.