A global sourcing company headquartered in Illinois is seeking a proactive and innovative IT Engineer to oversee and manage its IT operations across North America. This role is critical to driving operational efficiency and technological advancement within a fast-paced, international business environment.
As the IT Engineer, you will be responsible for maintaining and enhancing the company's IT infrastructure, providing day-to-day support to end users, and collaborating on technology solutions that align with the company's strategic goals. You will also manage various IT systems, including Microsoft Dynamics NAV, Power BI, Office 365, and ERP solutions.
- Oversee the duties and responsibilities of the IT department to ensure that the company's IT system operates in accordance with all applicable objectives, goals, policies and procedures.
- Collaborate with divisions to understand division's needs and help streamline processes through technology solutions.
- Collaborates various IT projects with 3rd party vendors to ensure systems and solutions are achieving or exceeding the needs of the company.
- Set the goals for the IT department based on the company's plans and goals.
- Develop and maintain the company's ERP system, barcode, and EDI system.
- Provide the necessary resources to fully support all corporate and divisional operating objectives, goals, policies and procedures, including but not limited to personnel, equipment including preparing user manuals, and help documentation.
- Provide assistance for users' technical difficulties.
- Help maintain security and compliance standards across all enterprise solutions, addressing potential cybersecurity risks.
- Maintain the company's website and other forms of electronic marketing media.
- Maintain with administration of Microsoft Office 365 and supporting all Office applications.
- Troubleshoot and test network connectivity.
- Research and implement innovative networking technology.
- Other duties and responsibilities that management may deem necessary.
QUALIFICATIONS & Skills:
- Min 3 years' experience working in an IT Operations Support role with Windows PC's and Servers
- Experience with Microsoft Dynamics NAV or Business and Power BI are required.
- Solid understanding of IT operations and systems, with hands-on experience in:
- ERP systems
- Supply chain technologies
- Networking and security
- Programming/scripting (e.g., VBA, HTML/CSS, JavaScript)
- Ability to troubleshoot, resolve, and explain complex issues to a non-technical audience
- Clear understanding of PC/Laptop hardware, Windows 10 configuration and troubleshooting.
- Demonstrated activity to multi-task and meet all job expectations.