Encore Talent Solutions is seeking a IT Desktop Support Technician to join our Client.
JOB REQUIREMENTS:- Perform entry level IT tasks which includes password resets, basic system configuration troubleshooting, and initial application access or performance analysis.
- Provision user laptop/PC hardware
- Prepare user laptop/PC hardware for shipping.
- Receive laptop/PC hardware.
- Analyze end user hardware, operating system and business application issues.
- Support desktops, laptops, mobile devices and related applications
- Route incoming incident and service requests to the appropriate support group
- Maintain accurate and timely records in issues tracking