Planet Technology's client is looking for an IT Business Analyst for a six-month contract opportunity with the potential to extend upon performance. This position will work on a hybrid schedule being onsite 10 days per month in Rosemont, IL. The schedule will alternate weekly between two days onsite one week then three days onsite the next. Contract must be on W2.
About the Role - Responsible for driving continuous improvements to the quality and efficiency of the problem management process. This position will effectively manage the lifecycle of problems in the environment, open corrective actions, and work to identify improvements that will streamline the problem management processes across multiple business lines.
Must have qualifications:
- 3 Years of Experience
- Global/Enterprise Support
- Business Process/Change Management Experience
- ITIL certification highly preferred
- Experienced with root cause analysis