The Systems Analyst 2 primary function will be to provide PC set-up and software configuration with users and vendors of Wild Dunes Resort software and hardware systems and provide support to the IT Systems Analyst 1 position. Issues and projects will be tracked through the Wild Dunes IT department ticket system or as part of a project scope. When appropriate, issues will be elevated to the Director or regional IT assets for review and resolution. IT Systems Analyst 2 will be expected to understand the fundamentals of the IT hospitality space and provide support for the more technical aspects of the department.
The Systems Analyst 2 will always conduct him/herself in a manner that supports the Core Values of Hyatt Hotels: Empathy, Experimentation, Inclusion, Integrity, Respect, Wellbeing
The primary responsibility will be user support including installation, configuration, and troubleshooting of end-user PCs, hardware, and software. This will include developing and maintaining documentation for the operations of the computer systems. In addition, the Systems Analyst 2 will be expected to make recommendations for improvements and enhancements to existing systems. The Systems Analyst 2 will also work on assigned projects related to property systems in conjunction with IT department staff and hardware-software vendors.
At least 70% of this position entails documentation, analysis, testing, and/or modification of computer software systems and programs. The Systems Analyst 2 shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice. The Systems Analyst 2 will be well-versed in ServiceNow, Aruba, Cisco, HP, Dell, enterprise-level IT Software and equipment, as well as have a strong understanding of Microsoft systems such as Word, Excel, PowerPoint, Intune, OneDrive and OneNote, as well as software related to hospitality, such as PMS, POS, and door lock systems.
Essential job FUNCTIONS:
- Provide end-user support for property systems.
- Plan, design, test, and implement configuration changes for servers and software.
- Provide end-user system support on existing and new mail and domain user accounts, & system resource access.
- Act as vendor liaison for resolution of errors and maintenance of existing systems.
- Researching technology solutions pertinent to ongoing or future IT implementations.
- When applicable work with Resort departments to develop criteria for software system implementation, upgrades, and enhancements.
- Assist the Director of IT in the planning, coordination, and execution of special projects as necessary.
- Work with vendors on warranty-related issues.
- Maintain PCI compliance.
Colleagues are held accountable for all duties of this job and other duties as assigned.