The IT Support Specialist will oversee the technical support and service operations and functions in the organization. This resource will manage our Mac laptops and network infrastructure and other cloud-based services.
Essential functions
Monitor the system for equipment failure or errors in performance.
Respond to program error messages by finding and correcting problems or terminating the program.
Record information such as computer operating time, problems that occurred, and actions taken.
Analyzes software and hardware needs for the organization.
Oversees and facilitates the installation and maintenance of IT systems, hardware, and software.
Identifies and recommends upgrades and changes to hardware and software, maintaining efficient and effective operations in the organization.
Facilitates and oversees the technical support and helpdesk roles, ensuring effective and helpful support is provided to end users.
Knowledge of Apple Business Manager preferred
Onboarding and offboarding of employees MAC access, building access, and software sign-in.
Maintains knowledge of trends and developments in information technology, alerting leadership of the effects widespread software and hardware revisions, changes, and discontinuation will have on the organization's systems and operations.
Coordinates and schedules large-scale software and hardware installations.
Ensures IT-related projects and tasks are completed within specifications, on time, and within budget.
Collaborate with external Managed Service Providers as needed
Performs other duties as assigned.
Competencies
Interacting With Computers
Communicating with Supervisors, Peers, or Subordinates
Documenting/Recording Information
Compile data or documentation.
Format digital documents, data, or images.
Load materials or equipment.
Maintain office equipment in proper operating condition.
Maintain operational records.
Monitor equipment operation to ensure proper functioning.
Operate computers or computerized equipment.
Report maintenance or equipment problems to appropriate personnel.
Schedule operational activities.
Send information, materials or documentation.
Manage & Support :90+ Apple Laptop & Desktop Computers (hardware & software)
Manage & Support :Microsoft OS Laptop & Desktop Computers (hardware & software)
Manage & Support the 8x8 Phone System
Manage & Support our Apple Server and NAS Device
Manage & Support our Sonic Wall Firewall, Cisco Meraki Switches, and Wireless Network.
Manage & Support Office 365 & Other Cloud Based Applications
Manage & Support Video Conferencing Software & Our Video Broadcasting Camera
Required education and experience
Outstanding communication and interpersonal abilities
Excellent organizational and leadership skills
Excellent time management skills and ability to multi-task and prioritize work
Excellent knowledge of MS Office 365, 8x8 phone system
Thorough understanding of technology, software, and hardware.
Proficient with Microsoft Office Suite or related software.
Proficient with or able to quickly learn the software and applications used in the organization and the industry.
Preferred education and experience
Bachelor's degree in Computer Science or related field preferred
At least five years of related IT support experience preferred
IT service provider or MSP experience preferred
Mac experience preferred