Information Systems Training Specialist

Description: Information Systems Training Specialist, Lead

Office of Institutional Effectiveness/ Enterprise Data Management and Analytics (EDMA)

Atlanta Campus

The Office of Institutional Effectiveness/ Enterprise Data Management and Analytics (EDMA) is responsible for the collection, development, and maintenance of data resources to provide the foundation for all data analysis and reporting needs and supports the strategic planning and policy-making processes at Georgia State University. EDMA facilitates the flow of accurate, timely information and all levels of management in obtaining information and interpreting results. For more information, please visit

Do you thrive on implementing and delivering high quality training content to various end users and working in partnership with colleagues to accomplish common goals? Our Business Analytics team is seeking an IT Training Specialist, Lead who is responsible for planning, developing, evaluating and leading the department's training curriculum. The IT Training Specialist, Lead demonstrates exemplary interpersonal and communication skills, approaches work with a "can-do" or "team player" attitude, and provides helpful, courteous, responsive and knowledgeable training services. The IT Training Specialist, Lead ensures stakeholders are skilled in using GSU's enterprise-wide reporting applications to interpret data to uncover insights, patterns and trends that inform better decision-making.

The IT Training Specialist, Lead position works closely with the technical team(s) for producing the necessary materials, such as user guides, presentations, video content (audio/video scripts), tip sheets, online eLearning, WebEx, course invitations and other media. The duties of the position require working with attention to detail and accuracy, excellent verbal written English language communication, presentation and teaching skills.

This successful candidate will provide helpful, courteous, responsive, knowledgeable training services, and have demonstrated experience in effective instructional techniques; the successful candidate is familiar with data analytics and operational reporting platforms and a proven ability to self-motivate and work both independently and part of a team. The successful candidate will have a keen interest and ability to articulate and interpret functional aspects of institutional effectiveness.

WHAT MAKES EDMA A GREAT PLACE?

A flexible work environment

Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.

A knowledge-sharing organization that works collaboratively with diverse partners.

Professional development opportunity and mentorship

A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

Develop and implement engaging, effective, and innovative training curriculums in different modalities: group training, in-person settings, online, ad-hoc/role-based (intermediate and advance curriculums)

In partnership with manager/colleagues, develop and maintain training content (course invitations, outlines, manuals, presentations, quick start guides, videos, frequently asked questions, etc.) to ensure relevance and timeliness based on directives and current reporting solutions

Conduct and evaluate the effectiveness of training and course content: designing surveys and evaluating students' progress and effectiveness of training modules and learning outcomes

Work in close partnership with cross-functional teams to evaluate and test system upgrades and application functionality

Troubleshoot and provide end-user support related to report inquiries and resolution guidelines

Create digital communication to stakeholders and update unit's website with critical announcements

Promote and update the training calendar to reflect the training schedule; correspond with registered participants to ensure successful delivery: implement, disseminate, and archive training materials

Verify users' access levels and perform administrative tasks

Provide helpful, courteous, responsive and knowledgeable service and training

Remain abreast of new educational techniques and technology and incorporate into current training

Able to discuss core business functionality and other use cases for interacting with enterprise-wide applications and domain knowledge of institutional effectiveness

Other duties as assigned

Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor. Qualifications: Minimum Hiring Qualifications:

Bachelor's degree and three years of related experience, or a combination of education and related experience.

Preferred Hiring Qualifications:

Experience in IT technical training or with computers, technology, IT applications/systems, and/or end-user client support.

Demonstrated experience designing and implementing visible and innovative training curriculums.

Expertise in designing learning modules

Demonstrated proficiency in Microsoft Office and Office 365 applications

Subject Matter Expert in the use of Google Slides, Prezi, PowerPoint, Canva, MS Teams, Camtasia, Articulate 360/Storyline, Adobe Captivate, Qualtrics, screen capture technologies or other course creation platforms

Exposure to graphic/visual design tools - Adobe Photoshop or similar software

Excellent verbal and written English language communication, presentation, and teaching skills

Excellent interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community.

Comfortable with public speaking and possessing demonstrated experience of being an open and effective communicator

Ability to learn quickly and flexibility in changing directions and priorities; ability to adapt to changing organizational processes; demonstrated ability to multi-task and meet or exceed assigned deadlines with minimal rework

Strong interpersonal skills: ability to inspire and motivate learners

Domain knowledge of Institutional Effectiveness

Experience working with technology in higher education or similar complex environment

Familiarity with Ellucian Banner Enterprise Resource System

Knowledge of business intelligence tools and emerging training trends

Exposure to database systems or SQL language

Curriculum development

Experience in business process analysis for enterprise systems and a passion for driving positive change

A commitment to professional development, learning and being mentored

College/Business Unit: Provost & VP Academic Affairs Department: The Office of Institutional Effectiveness/ Enterprise Data Management and Analytics (EDMA) Location: Atlanta Campus Shift: 8:30am-5:158pm Salary : $63,000 Pay Grade: 18 FLSA Status: Exempt Job Type: Full Time (Benefits Eligible) Job Posting: 01/27/25, 5:00:00 AM Closing Date: Open until filled Special Instructions: To be fully considered for this position, all candidates at the time of submission must provide the following documents:

A complete and accurate GSU application
Resume

Finalist candidates must submit name and contact information for three references

Georgia State University Values: COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, INCLUSION AND DIVERSITY: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, equity, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place. INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents. USG Core Value Statement: The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at Equal Employment Opportunity: Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy) sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions., This prohibition applies to faculty, staff, students . click apply for full job details