Information Systems Technician I

Salary : $48,306.00 - $61,193.00 Annually
Location : 800 College Ave, Weed
Job Type: Full-Time
Job Number:
Department: Technology Services
Opening Date: 04/29/2025
Closing Date: Continuous

Description
INFORMATION SYSTEMS TECHNICIAN I

FIRST REVIEW MAY 23, 2025 - OPEN UNTIL FILLED

$4,026 - $5,099 MONTHLY

$48,306 - $61,193 ANNUALLY

12 MONTHS / 40 HOURS PER WEEK POSITION

Under the direction of an administrator or manager, provides basic technical support to administration, management, faculty, staff, and students; maintains workstations and classroom/laboratory equipment; performs a variety of technical duties including but not limited to printers, peripheral hardware, and telecommunication equipment.

College of the Siskiyous seeks applicants who possess the skills and qualities necessary to provide exceptional support to our diverse student body. We are committed to fostering an inclusive and equitable environment that reflects the richness of our community. If you share our commitment to social and racial justice and are passionate about creating a more equitable educational experience, we encourage you to apply.

DISTINGUISHING CHARACTERISTICS:

The Information Systems Technician I serves as the primary technical resource for student laptops; provides a variety of computer laptop troubleshooting and support to the student population throughout the college community.

Key Duties & Responsibilities
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Essential responsibilities are designated by .

1. Provides first-level technical support to administrators, managers, faculty, staff, and students Receives, responds to, and resolves requests for technical support as a member of the Helpdesk services team; receives and works on incoming service ticket requests in accordance with the established Service Level Agreement(s) (SLA); updates service ticket with information, status, and resolution related to the reported issue; partners with vendor support teams to resolve issues, when needed; escalates issues and service requests to additional technical resources, as needed.
2. Updates and maintains District/college, administrator, management, faculty, and staff workstations and student-issued laptops; deploys images; installs and configures applications; applies updates and upgrades to operating systems and applications as needed or when required; resolves operating system and program application issues.
3. Updates and maintains audio/visual equipment including but not limited to projectors, projector screens, microphones, cameras, and connecting equipment through installation, configuration, and troubleshooting.
4. Creates, maintains, modifies, disables, and deletes end user accounts; assists clients with password resets, assignment and reassignment related to group membership(s).
5. Updates and maintains student-issued laptops; ensures standard images are updated and implemented according to the defined SLA.
6. Maintains data collaboration tools such as network-based file shares, audio/visual conference, email, and cloud-based collaboration systems; creates user accounts, when required.
7. Enables and verifies end user security and access to requested resources; troubleshoots and resolves access issues; escalates issues as needed.
8. Maintains computer hardware and peripheral equipment, such as printers, scanners, and copiers; installs and configures devices to allow printing, scanning, and faxing; performs routine maintenance and troubleshooting; reports additional maintenance and repair needs to appropriate staff.
9. Maintains telecommunication systems; install and configures phones for employees within public areas; assists employees with configuring features such as voicemail and call forwarding.
10. Assists with the management and procurement of technology resources; properly stores, inventories, and maintains an asset database.
11. Performs related duties that support the overall objective of the position.

Minimum Qualifications
EDUCATION AND EXPERIENCE:

• Associate degree with coursework in information technology or related discipline: AND
• One (1) year of experience in a computer support or helpdesk environment;
  OR
• Any combination of education and experience which would provide the required qualifications for the position.

DESIRABLE QUALIFICATIONS:

• CompTIA
• A+
• Google IT Support

Other Details
Knowledge of:

• District and college policies, procedures, rules, and regulations related to the area of assignment.
• End user devices such as hardware, operating systems and applications on workstations, laptops, hand-held devices, printers, wireless phones, portable learning devices, and audio-visual multimedia gear.
• Windows and Apple operating systems.
• Protocols and procedures for setting up new equipment, troubleshooting, and performing routine maintenance.
• Local area networks for personal computers and connectivity between services.
• Protocols such as TCP/IP, Serial, Ethernet, and Access Lists.
• Physical elements of network cabling and connections, routing, switching, and repeating equipment.
• High volume document copying equipment.
• Helpdesk ticketing and work order system.
• Providing remote technical support.
• User account management.
• Audio/visual equipment and systems.
• File sharing technologies, such as SMB and MS SharePoint.
• Email systems.
• Web-based video conferencing.
• Voice-over-IP (VOIP) phone systems.
• California Education Code related to the area of assignment.
• Organizational operations, policies, and objectives.
• General functions, policies, rules, and regulations of a community college.
• Applicable codes, regulations, policies, procedures, and laws.
• Family Educational Rights and Privacy Act (FERPA).
• Record-keeping, record and file retrieval, filing, file sharing, and filing systems methods and techniques.
• Effective communication skills, both verbal and written.
• Modern office practices, procedures, and equipment.
• Correct English usage, grammar, spelling, punctuation, and vocabulary.
• Interpersonal skills using tact, patience, and courtesy.
• Operation of computers, software programs and applications, and hardware peripherals.
• Mathematic calculations.
• Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).

Ability to:

• Independently perform the essential responsibilities of the position.
• Install, configure, and troubleshoot networked computer workstations, systems, and programs.
• Plan, coordinate, organize, and prioritize workload to meet schedules and timelines.
• Coordinate flow of communications and information as needed.
• Generate and prepare comprehensive reports related to the area of assignment.
• Compose effective correspondence.
• Type or input data at an acceptable rate of speed.
• Answer telephones and greet the public courteously.
• Maintain a variety of records, logs, and files.
• Utilize a computer to input and/or extract data, maintain automated records, and generate computerized reports.
• Work independently with little direction.
• Communicate effectively both verbally and in writing.
• Determine appropriate action within clearly defined guidelines.
• Add, subtract, multiply, and divide with speed and accuracy.
• Establish and maintain cooperative and effective working relationships with others during the course of work.

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this class.

Physical Demands

While performing the duties of this classification, employees are regularly required to sit or stand for extended periods of time; talk or hear in person and by telephone; use hands repetitively to finger, handle, feel, operate personal computers and other standard office equipment; and reach with hands and arms; bend at the waist, stoop, crawl, kneel, or crouch to install cables and equipment; .

Specific vision abilities required by this job include close vision, ability to distinguish basic shades and colors, and the ability to adjust focus; requires enough hand/eye coordination and manual dexterity to make small component connections; read technical documents and instructions and align small components.

Employees are frequently required to walk and stand and occasionally lift up to 25 pounds.

Mental Demands

While performing the duties of this classification, incumbents are regularly required to use written and oral communication skills; read and interpret data information and documents; use math and mathematical reasoning; analyze and solve problems; learn and apply new information and skills; perform highly detailed work under changing intensive deadlines on multiple, concurrent tasks; and interact with District administration, management, staff, students, vendors, the public . click apply for full job details