Information Systems Specialist

Posting Details

Position Information

Job Number
CLA00536P

Position Title
Information Systems Specialist

Position Type
Classified Full Time

Percentage Employee
100%

Number of Months Assignment
12

Starting Date
As soon as possible

Current Work Schedule

Monday - Friday 10:00am - 6:30pm. Days and hours of employment may change depending on District needs.

Salary Range
40

Salary

$7,032.87- $8,997.45 monthly - Successful candidate will start at step 1 except in cases where District deems appropriate.

Shift Differential

FLSA
Non-Exempt

Location
Main Campus

Department
Information Technology (Dept)

Open Date
04/07/2025

Closing Date
04/21/2025

Open Until Filled

About Rio Hondo College

About Río Hondo College
Río Hondo College welcomes and embraces all students in their educational and career pathways. As a Hispanic-Serving Institution (HSI), our College has a student population of 22,000, of which 18,000 are Latinx students. We were the first college in Los Angeles County to provide two years of free tuition to first-time, full-time college students through our Río Promise program. We are proud to acknowledge that many of our students have transferred to high ranked institutions such as Harvard, Stanford, USC and UCLA, UC Berkeley, UC Irvine, Cal State LA, Cal State Long Beach, and Whittier College to name a few.

Strengths
Our caring and dedicated student-centered staff, faculty, and administrators are devoted to the advancement of educational justice, equity, and opportunity for all our students. Our College's 900 employees, with close to 600 faculty, hold themselves accountable for the academic success of disproportionately impacted student populations. Our entire staff, with unwavering team collaboration, work hard to ensure our students reach their full potential by eliminating gaps in academic outcomes that traditionally hinder students of color.

Río Hondo College is committed to the recruitment of qualified and diverse employees who are dedicated to our students' success. We recognize that diversity in an academic environment fosters cultural awareness, promotes mutual understanding and respect, and provides suitable role models for our students. We are steadfast in our hiring practices and staff development processes which reinforce the goals of equal opportunity, diversity, and inclusion. Our practices and processes also support the importance of a workforce that reflects the community and the diverse student population we serve.

Río Hondo College employs approximately 55% tenured track faculty of color; 60% part-time faculty of color; 85% classified staff of color; and 50% administrators of color.

Río Hondo College offers 30 associate degrees that guarantee transfer (ADTs) to Cal State Universities, a bachelor's degree in Automotive Technology, more than 60 certificates, a Pathway to Law School, dual enrollment with K-12 districts, state championship speech & debate team, top-notch athletic teams, student leadership opportunities, travel abroad experiences and more.

In collaboration with the communities in Pico Rivera, Santa Fe Springs, El Monte, South El Monte, Whittier, portions of Norwalk, La Mirada, Downey, La Puente, the City of Industry, Los Nietos and Avocado Heights, Río Hondo College provides an exceptional academic curriculum to meet the unique needs of our region and strengthen our communities.

Basic Function

Under the direction of an administrator or manager, answers calls and responds to emails from customers looking for answers to their software and hardware problems; provides remote customer support and technical service using problem solving techniques for installation, maintenance, education, and documentation of a variety of software and hardware technologies; escalates unresolved issues within the Information Technology Services (ITS) Department.

Representative Duties

1. Acts as a single point of contact for phone calls and emails from staff and students regarding IT issues and queries. E

2. Manages helpdesk tickets and workflow priority; communicates with clients and provides in-person assistance when needed. E

3. Installs, makes changes, and repairs computer software; applies patches or performs troubleshooting techniques to identify issues to be resolved. E

4. Provides excellent customer service through phone, email, and other remote technologies to ITS customers regarding IT issues/problems. E

5. Responds to customer problems and provides follow-up and feedback on behalf of the customer; communicates progress in a timely manner. E

6. Assists customers with password resets and other account issues, as necessary. E

7. Escalates issues to the next level support Tier with next level of difficulty. E

8. Creates, modifies, and deletes user accounts, groups, computer accounts, organizational units (OUs), and other objects in the directory service database. E

9. Processes and generates a variety of reports using a database management system report language; generates lists, labels, and other materials. E

10. Maintains a variety of records, logs, and files such as records of work orders, equipment maintenance, and requisitions; maintains Information Technology tape library as required. E

11. Maintains inventory of supplies and equipment; reports shortages to supervisor; orders supplies according to established procedures. E

12. Publishes support documentation to assist staff and students with requests for information. E

13. Serves as a liaison for IT personnel regarding instructional software support; researches and
analyzes problems and makes recommendations for solutions. E

14. Performs a variety of clerical and administrative responsibilities in support of the department's day-to-day activities and/or operations utilizing a variety of communication modalities including but not limited to answers and responds to phone calls, emails, text messages, and chat platforms; opens, screens, and distributes mail and correspondence; photocopies documents and requests duplication services; ensures maintenance and repairs of assigned work areas, facilities, or equipment; enters various requests for services from IT, Facilities, and Maintenance; contacts vendors for equipment service, when needed; follows-up with vendors to ensure satisfactory completion of requests; may perform simple repairs or maintenance to standard office equipment. E

15. Performs related duties that support the overall objective of the position.

Knowledge and Abilities

Knowledge of:

• District and college policies, procedures, rules, and regulations related to the area of assignment.

• California Education Code and Title V as it relates to the area of assignment.

• Federal Educational Rights and Privacy Act (FERPA).

• Principles, practices, and methods of systems and network administration and maintenance, including procedures for establishing network connectivity.

• Methods, principles, practices, and techniques for troubleshooting and determining the causes of system, computer, and PC hardware problems and device errors and failures.

• Problem resolution and technical support services to information technology customers for the operation and use of personal computer and peripheral equipment, local and wide area networks.

• Computer operations and office equipment.

• Network email systems.

• District organization, operations, policies, and objectives.

• Methods and procedures of operating computer system hardware and software.

• Strong knowledge of Microsoft-based operating systems and software with an emphasis on Windows, Microsoft Office Suite, and Banner.

• Working knowledge of Apple operating systems.

• Database query systems, including reporting tools.

• Procedures to ensure the proper care and processing of records and documents.

• Principles and practices of providing technical instruction, training and report writing.

• Basic research and analysis methods in field of specialty.

• Concepts of database management and data extraction.

• Characteristics and capabilities of various kinds of data processing equipment.

• Effective communication skills both verbally and in writing.

• Record-keeping, filing, file sharing, and filing systems methods and techniques.

• Interpersonal skills using tact, patience, and courtesy.

• Principles of training and providing work guidance to lower-level classified staff, student workers, student assistants, and/or short-term, temporary staff.

• Enterprise Resource Planning (ERP) systems such as Banner.

• Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).

Ability to:

• Independently perform the essential responsibilities of the position.

• Provide technical assistance to customers on computers, peripheral equipment, network services, various server platform connections, and remote access.

• Research, troubleshoot, diagnose, and resolve second level hardware, software, and network connectivity problems to minimize system downtime, including performance degradation.

• Assess situations accurately in order to take an appropriate course of action.

• Troubleshoot, diagnose, and resolve computer and PC hardware and software problems and failures of varying difficulty efficiently and effectively click apply for full job details