Information Systems Specialist 2

Salary: $42,898.00 - $79,358.00 Annually
Location : WV, WV
Job Type: Full-time
Job Number: 8317
Department: Information Systems
Opening Date: 09/12/2023

Description

Under general supervision, performs full-performance level work in selecting, installing, implementing, and maintaining multiple platforms and multiple applications, in particular that associated with Local Area Network/Wide Area Networks, mid-range systems and/or large systems. Depending upon the assignment, may function as a resource for software support and/or develop a computer literacy curriculum and training for a large agency or multiple agencies. Troubleshoots problems which occur in various networked micro, mini and mainframe computer systems. Trains users on proper procedures and usage of computer hardware and software and/or assists in development of customized user training. Evaluates and recommends software and upgrades. May specialize in an area of technical expertise such as networking technologies, data communications, hardware support, software support, training or information technology forensic examinations and conducting investigations of computerized accounting or other computerized records systems. Performs related work as required. This is a full-time position with state benefits.
Job Duties

Supports end-users via telephone and/or site visit regarding system problems such as access and/or security, printer access and operations (through LAN, mid-range computer or IS&C system control units), server based and PC standalone applications, and/or general system(s) problems on LAN, mid-range system, and/or access to other systems (for example IS&C's mainframe, federal systems), internet access, private time-sharing computer services, or external dial-up/dial-in access to various systems. Uses diagnostic and/or monitoring software to identify problems and takes appropriate corrective action, either by repairing unit or contacting appropriate vendor. Participates in the review and/or production of automation plans; information technology and networking requests for hardware/software; hardware/software; reviews need analysis and determines applications which could streamline the process; may meet with users to clarify workflow or procedures; research alternative hardware/software which could further enhance the system; reports to superiors any problems with recommended course of action. Plans, conducts, or assists in group and one-on-one training of computer applications and operations software and proper use of hardware. Develops training modules and instructional materials. May be required to testify in court on the procedures and methods used to obtain data.
Qualifications

Minimum Qualifications: Bachelor's degree from an accredited college or university.

Substitution: Three years of full-time or equivalent part-time paid personal computer or server support experience may be substituted for the required training. Successful completion of twelve credit hours or the equivalent thereof of industry recognized authorized/certified LAN administration, network service/support and/or network technologies training may substitute for one year of the required training.

Experience: Three years of full-time or equivalent part-time paid experience in information technology forensic investigations or in computer systems analysis of accounting/auditing systems.

Substitution: Possession of one of the following certifications may substitute for the experience: A+ Certification Personal Computer Hardware Course; Network+ Certification; FBI Computer Analysis Response Team (CART) Field Examiner Certification Course; or basic computer forensic training from a recognized training facility.

Special Requirements: A successful background check.
Additional Information

Pay Grade: 18 (42,898 - 79,358)
As an agency of State Government, the West Virginia State Police provides a wide variety of benefits to it's employees. As a WV public employee, some benefits are mandatory to all public employees, while some are completely voluntary. Some benefits are free to employees while others require a monthly premium.

Current year details regarding plan options and monthly premium costs can be obtained by logging onto the PEIA website at

Life Insurance:

• PEIA offers $10,000 life insurance policies for all fulltime employees. PEIA also offers Optional Life Insurance of varying amounts that include $5,000 to $500,000 worth of coverage, subject to an insurability screening. For first time PEIA participants, PEIA allows up to $100,000 of Optional Life Insurance coverage for employees to enroll without the insurability screening. PEIA offers Dependent Life coverage, please visit the PEIA website for plans and pricing
• The WV State Police also offers a $4,000 life insurance policy through UNUM Provident Life Insurance.

Retirement Plan:

• As WV public employees, all full-time public employees are required to participate with the Public Employees Retirement Plan, regulated by the Consolidated Public Retirement Board. Employees hired on or after July 1, 2015 will be members of the PERS II plan, contributing 6% of their gross monthly salary. WV State Police contributes 10% of the member's gross monthly salary for a combined total of 16%. Please visit to explore the Retirement Benefits and Requirements.
• An additional retirement option is available with Empower Retirement and functions as a 457 Retirement Plan. Please visit to learn more about the retirement options for both pre- and post- tax contributions.

Additional Benefits:

• Mountaineer Flexible Benefits offers additional insurance such as Dental, Vision, Hearing, Legal, Short- and Long-term disability, Flexible Spending Accounts, and Health Savings Accounts (for qualifying employees who enroll in the PPB Plan C Health Plan offered by PEIA). To explore the variety of plans and prices, please visit
• All full-time employees for the WV State Police recieve a yearly $500 longevity salary increase.
• All full-time employees earn 15-24 paid vacation days per year depending on longevity.
• All full-time employees earn 1.5 sick days per month.
• The state offers 12 paid holidays a year (for full-time employees).

about WV State employee benefits.
-WVSP is an Equal Opportunity Employer-