Salary : $79,830.40 - $124,716.80 Annually
Location : Albuquerque, NM
Job Type: Career Appointment, Full-Time
Job Number:
Unit: Information Technology Unit
Division: Information Technology Unit
Opening Date: 05/21/2025
Closing Date: 6/8/:59 PM Mountain
Objectives Summary
The objective summary of this job classification is to develop and apply technical expertise in a broad range of server and system management environments and platforms, from single processor to enterprise servers. Jobs in this family are responsible for monitoring, developing, testing, maintaining, installing, optimizing and/or deploying servers and systems management technologies.
Nature of Work
Decisions involve developing configuration templates and setting standards for many server models and systems. Research, scale and propose server solutions. Configure, test, install and maintain servers. Design disaster mitigation and recovery plans for servers supported.
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Our department offers flexible work opportunities, including teleworking (a.k.a. working from home) and work schedules outside the typical 8 am to 5 pm schedule. Applicants selected for a position are encouraged to discuss these options with the hiring manager early in the hiring process to ensure the specifics of any terms and conditions of an approved flexible work arrangement are clearly understood.
Essential Functions
The IT Systems Manager makes significant, autonomous decisions that impact a wide range of multi-platform integrated systems under broad supervisory guidelines. Operates within broad strategic guidelines. Decisions have a significant enterprise-wide operational impact that can span multiple agencies and may be difficult or impossible to reverse (i.e. mistakes would create extensive damage and require significant rebuilding and restoration.) Many decisions rendered in unique, unplanned, and unpredictable circumstances with a significant, complex engineering, planning and integration at the cutting edge of new technology. Involves comprehensive, highly specialized technical research, policy interpretation, and discerning the intent of high-level regulatory guidance.
• Research, scale and propose server solutions enterprise.
• Configure, test, install and maintain servers enterprise.
• Performance tune servers enterprise.
• Manage HW or SW resources (ie buffer pools, memory, 3rd party tools) to meet utilization requirements.
• Produce and maintain documentation.
• Configure, test, install and maintain storage solutions.
• Plan for server capacity needs.
• Conduct capacity planning assessments and make recommendations for ight-sizing equipment.
• Plan and execute enterprise level disaster recovery.
• Document service levels. Preference for the following technical skills and experience:
Experience with Exchange (M365)
Experience with M365 and Entra
Experience with Cisco Duo
Experience with the following: Word, PowerPoint, One Note, SharePoint and Excel
Experience with online inventory systems
Experience with phone systems, phone directories, auto attendants, and call routing
Experience with local Active Directory
Experience with Azure Active Directory
Experience with Azure Files
Experience with the following brands of switches: HPE Aruba, Cisco, Ruckus
Experience with Configuration. troubleshooting and maintenance of WIFI systems
Experience with SD-WAN configuration, troubleshooting and in particular VeloCloud
Experience with ExpressRoute
Experience with VMWARE (and vSphere)
Experience with Windows Server
Experience with Microsoft Windows 11
Experience with Microsoft Surface troubleshooting
Experience with File Syncing, Replication and Hybrid Backups
Experience with Veeam Backup
Experience with Qumulo operating system
Experience with QNAP config
Experience with Sonicwall
Experience with configuring V-LAN
Experience with designing, creating, editing and troubleshooting IP Schema
Experience with very large storage arrays and allocating space (special preference for HPE Apollo and Nimble)
Experience with Cloud VOIP
Experience with Zoom to include Meetings, Webinars, AI, Phones, Texting and Fax
Experience with Group Policy
Experience with Security Systems: Proofpoint, ESET, Sentinel One
Experience with Cloud Archiving Systems: Barracuda
Experience with Cloud Security Systems: Umbrella and Lumu
Experience with A/V software: Premier, SnagIT, Camtasia
Experience with court transcription software: FTR
Experience with administration or basic support of legal research systems Westlaw or Lexis Nexis
Experience with administration or basic support of a legal case management system (CMS)
Experience with administration or basic support of a document management system (DMS)
Experience with AI systems (Copilot, Zoom AI, ChatGPT, etc.)
Minimum Qualifications
Bachelor's degree in Computer Science and/or MIS and four (4) years of experience in large enterprise network/system management functions, including
two (2) years of experience in managing IT staff. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling eight (8) years may substitute for the required education and experience.
Employment Requirements
Must possess and maintain a valid driver's License.
Collective Bargaining: This position is not covered by a collective bargaining agreement.
Default FLSA: Exempt
The Law Offices of the Public Defender is an Equal Opportunity Employer and does not discriminate on the basis on race, color, ancestry, national origin, sex, age, spousal affiliation, sexual orientation, gender identity, veteran status, political affiliation or religion, mental or physical disability, or serious medical condition.
Preference may be given to multilingual applicants fluent in English and other languages.
The State's General Services Department Risk Management Division, Employee Benefits Bureau (EBB), is responsible for the procurement and oversight of employee benefits - including Medical, Pharmacy, Dental, Vision, Short & Long Term Disability, and Life Insurance. The State's Group Benefits Plan also offers COBRA, Flexible Spending Account Programs, and an Employee Assistance Program (EAP).
Erisa Administrative Services, Inc. (Erisa) is the State's Third Party Administrator. They provide benefits administration to all plan participants, and offer knowledgeable staff to answer your questions. To learn more about the benefits available please
In addition to the benefits listed above, the Law Offices of The Public Defender offers a retirement plan and a medical program for retirees. For more information regarding the plan you can visit the following websites:
Total Compensation Package
As an employee of the Law Offices of the Public Defender (LOPD), you receive regular pay for your services. The other part of your total compensation is the value of the benefits LOPD makes available to you and, if applicable, your family. The Total Compensation Estimator is for illustrative purposes only and provides benefits-eligible employees an estimate of their total compensation based on selected options from the drop-downs in the estimator.
• Please to download the Total Compensation Estimator on our , Join Our Team section. This estimator is not a legal document. All benefits are governed by the actual benefit plans, which have precedence over the information reported in this calculator. Rates are not guaranteed and may change annually based on legislative decisions. If you have any questions about this estimator, don't hesitate to get in touch with Human Resources at
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Please indicate the highest level of education you have completed. If you have responded that you have an education higher than a high school diploma or GED, you must attach a copy of your official/unofficial transcript(s) that clearly state the type of degree and date awarded/conferred, institution name, and applicant name and is in a format that cannot be modified.
• Doctorate
• Master's Degree
• Bachelor's Degree
• Associates Degree or Technical/Vocational Certificate
• High School Diploma or GED
• Less than a High School Diploma or GED 02
How many total years of experience do you have documented in the Work Experience section of your application related to this Job Classification . click apply for full job details
Date Posted: 03 June 2025
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