About CompoSecure Founded in 2000, CompoSecure (Nasdaq: CMPO) is a technology partner to market leaders, fintechs and consumers enabling trust for millions of people around the globe. The company combines elegance, simplicity, and security to deliver exceptional experiences and peace of mind in the physical and digital world. CompoSecure's innovative payment card technology and metal cards with Arculus security and authentication capabilities deliver unique, premium branded experiences, enable people to access and use their financial and digital assets, and ensure trust at the point of a transaction. For more information, please visit and .
Position Overview: This position is responsible for providing first level support for all incoming Help Desk requests, calls via phone, e-mails, and issues reported through the ticketing system. This position is also responsible for resolving general break fix issues of Windows and Microsoft applications as well as on business critical software.
- The position is expected to be on-site 5 days a week, located at our office in Somerset, NJ.
- The working schedule for this position will be Tuesday-Friday 11 AM to 7 PM and Saturdays 8 AM to 4 PM.
Key Responsibilities:Routine IT Functions - Responsible for answering and resolving all incoming Help Desk tickets related to level 1 computer systems, software, and hardware issues.
- Installation and configuration of desktops and laptops with required company software (Windows OS, MS Office, ERP system).
- Break fix support for all desktop PC/Mac, phone, BYOD, general hardware.
- Basic Outlook/Exchange server knowledge for troubleshooting end user issues.
- Assists in managing user profiles in Active Directory, Exchange, and Visual ERP (adding, deleting, changing, and auditing).
- Investigate, prioritize and resolve issues in a timely manner while maintaining Help Desk tickets.
- Provide onsite support for 3 buildings using personal and/or company vehicle.
- Basic LAN/WAN/WiFI patching and troubleshooting including vlans.
- Assist in IP telephone support.
System Audits and Ticket Management - Audit IT assets and equipment on a scheduled basis.
- Responsible for logging and updating all requests in Help Desk ticketing system.
Other Important Responsibilities: - Handle related email and telephone correspondence in a timely and professional manner.
- Responds to inquiries for the purpose of resolving problems, providing information and/or referring to appropriate personnel.
- As part of the EMS- Environment Management System, will meet compliance obligations and accountability by contributing but not limited to the company's recycling guidelines, proper waste and other environmental performance practices
- Will be required to perform other job functions, as assigned
Qualifications: - Minimum 1 to 2 years of industry experience.
- Bachelor Degree, A+, or Microsoft certifications.
- High level of computer literacy including working knowledge of Windows 7, 10 and Microsoft Office applications and knowledge of SQL database, VMware, Symantec AV & Backup Exec, Windows Srv 2k8 & 2012.
- Excellent communication skills, both oral and written.
- Strong attention to detail and ability to self-check work.
- Excellent time management skills.
- Task oriented excellent organizational skills, ability to prioritize work load.
- Enthusiastic attitude, cooperative team player, adaptable to new or changing circumstances, professional demeanor, sensitive to client needs, self-motivated, creative and innovative.
- Excellent record keeping and auditing skills.
Please note: CompoSecure does not accept unsolicited resumes from staffing agencies or third-party recruiters. Any unsolicited resumes sent to CompoSecure, including to our employees, will become the property of CompoSecure and may be used without any obligation to pay referral or placement fees. Any agency or recruiter seeking to work with CompoSecure's Talent Acquisition Team should contact our team directly by sending an email to .
CompoSecure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.