Information System Technician I

Job Posting

Title: Information System Technician I
Base Salary Range: $45,760 -$50,000 plus benefits
FTE: Full-Time -Non - Exempt

We are seeking a dynamic and experienced Information System Technician I who wants to make a difference
in our community. We want to hear from you if you thrive in a fast-paced, caring, and compassionate
environment.

Our Mission: The Mission of South Central Family Health Center is to improve the quality of life for the
diverse Community of inner city Los Angeles by providing affordable and comprehensive health care and
education in a welcoming and multi-cultural environment. To lead the way in health care in South Los Angeles,
as the premier provider and employer of choice offering comprehensive, high quality, affordable, efficient, and
culturally responsive services.

General Summary: Under the direction of the IT Supervisor the Information Systems Technician I provides
hardware and software maintenance, training and consultation, and recommendations about future planning and
development of resources. Is responsible for providing IT help desk support for 200 + users across 10 clinics.
The ideal candidate will have to perform some of the following essential duties.

Administers systems and Servers related to organization LAN and WAN (eg email system, accounts,
print queue, Workstation ID, IP assignments, office computers, etc.) for the purpose of ensuring
availability of services to authorized users

Assesses malfunctions of hardware and/or software applications (server or local machine resident) for
the purpose of determining appropriate actions to maintain computer operations

Assists in the selection and installation of computers and network equipment for the purpose of meeting
the technology needs of the organization

Installs computer equipment, network (client and server) software and hardware on a variety of
platforms (eg service packs, application software, operating software, hardware upgrades, etc.) for the
purpose of upgrading and maintaining equipment and software

Procures equipment, supplies and materials for the purpose of maintaining availability of required items
and completing jobs efficiently

Utilize ticket tracking system to track time and communication for all activities
Work closely with and escalate issues as necessary to senior IT staff and Supervisor as appropriate.
Provide problem resolution and support for end users and IT team members
Prioritize second level support calls and troubleshoot, analyze and resolve when possible.
Onsite field support & service as needed
Coach and guide staff through basic computer task
Monitor critical systems and functions utilizing RMM and other tools as directed
Assist with documentation of network diagrams, basic PC checklists, etc. as assigned

Qualifications Certifications and Experience:

High School Diploma or equivalent required
Cisco Certified Network Associate (CCNA)

Job Posting

Certified Network System Administrator
CompTIA Network+ Certification
Must have minimum 2-year experience in related field
Good written, oral and customer service skills
Excellent interpersonal, organizational and project management skills
Highly organized and work effectively with other IT team members

Top benefits or perks: As a team member at South Central Family Health Center, you'll enjoy competitive
wages and generous benefits:
Benefits: Health Care, Dental, Vision, and Life Insurance
403 (b) Retirement plan
Education Reimbursement Career development: Entry-level employees have opportunities to work in

management, HR or other areas of the company.

Contact/application information:
To apply please visit South Central Family Health Center's website at:

Family-Health-Cent