Information System Specialist

Job Description

What does an Information System Specialist do?

Support the local branch and potentially other districts within our region with software, hardware, systems, servers, helpdesk, cybersecurity, and so much more.

IS Specialist Duties and Responsibilities

• Support the end users on incidents logged in our online ticket system or help with regional requests
• Support basic level Windows server and Unix
• Take care of hardware installation (PC, Server, Laptop, Printer), IT budget, Inventory and procurement
• Support on network issues (LAN, WAN, Wi-Fi)
• Coach and train our end users on the usage of tools, applications and basic knowledge of IT (self-service)
• Train branch management on system architecture, data management, retention and reporting, and other available IT tools to improve processes, productivity and customer service
• Basic Branch Technical Support such PC, LAN, Expeditors Software and systems administration & troubleshooting, in addition to global, regional and branch project implementation
• On call for after-hours IS issues and prepared to travel and support other offices in the network
• Other duties as needed and assigned

Qualifications:
Qualifications

Education and Experience:

• Preferred- bachelor's degree or work equivalent
• IT Certifications considered a plus: CompTIA, Cisco, Microsoft, VMware, Linux
• Knowledge of Visual Basic and/or SQL
• Preferred IT helpdesk background

Desired Qualifications

• Strong organizational skills (including time management and task prioritization)
• Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Ability to work independently and in a collaborative team environment
• Has demonstrated strong work ethic, and reliability
• Comfortable working in a professional business environment
• Advanced windows client knowledge (Windows 10)
• Basic PC imaging and deployments (Ghost or Windows)
• Basic networking (LAN/WAN, switch, router, RJ45, wireless)
• Basic windows server knowledge (install, server role setup)
• Basic remote administration tools (RDP/terminal services, VNC, telnet/SSH)
• Mobile device proficiency (iOS and Android)
• Proactive improvements in these processes by automation of tasks
• English language proficiency

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Annual Paid Holidays (10)
• Potential Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid, unused rolls over)
• 401(k) Retirement Savings Plan with employer match (Pre-Tax or Roth)
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement
• Position is full time (40 hours per week) Monday through Friday

Reporting Structure:

Shared Services Manager