Information

Information (IT) Manager
Job Number: 25-04106

Use your skills where innovative technology solutions begin. ECLARO is looking for an Information (IT) Manager for our client in Santa Clara, CA.

ECLARO's client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you're up to the challenge, then take a chance at this rewarding opportunity.

Position Overview:

• Seeking a highly skilled and experienced IT Manager to lead and manage the company's technology infrastructure and operations across 40 locations.
• This role requires a strategic thinker with hands-on expertise in IT infrastructure, cybersecurity, and system management, alongside exceptional leadership and communication skills.
• The IT Manager will collaborate with executive leadership to develop and execute technology strategies that align with business objectives while ensuring PCI compliance, security, and operational reliability.

Responsibilities:

• IT Strategy & Leadership:
  • Define and implement the company's IT strategy, ensuring alignment with business goals.
  • Lead the design, implementation, and management of IT infrastructure across all locations.
  • Collaborate with executive leadership to develop a long-term technology roadmap and budget, considering key architectural and build vs. buy decisions.
  • Establish and maintain relationships with major technology vendors to ensure efficient service delivery.
  • Drive technology innovation and oversee the execution of new IT initiatives.
  • Manage and mentor a team of IT professionals, providing leadership, guidance, and performance feedback.
  • Act as a liaison between IT and cross-functional departments to deliver technology solutions that meet business needs.
• Infrastructure & Systems Management:
  • Oversee and maintain network infrastructure, including NETGEAR, Meraki, and Fortinet platforms.
  • Manage firewalls, network security, and system configurations to ensure maximum uptime and performance.
  • Enforce PCI compliance and implement robust cybersecurity protocols.
  • Develop and maintain disaster recovery plans and backup procedures to protect company data.
  • Troubleshoot and resolve complex technical issues, serving as the escalation point for IT incidents.
• Project & Operations Management:
  • Lead IT projects related to infrastructure upgrades, system implementations, and process improvements.
  • Ensure timely project delivery within scope, budget, and timeline constraints.
  • Support multi-site IT operations, collaborating with remote teams and providing on-site support as needed.
  • Manage IT budgets, track expenses, and identify cost-saving opportunities.
  • Work in a consultative fashion with department heads (Operations, Accounting, HR, Supply, Property Management, etc.) to introduce technologies that enhance efficiency and effectiveness.
• Cybersecurity & Compliance:
  • Ensure the protection of company data by designing and enforcing a cybersecurity policy.
  • Maintain PCI compliance and oversee security systems to protect against potential threats.
  • Implement security monitoring tools and conduct regular vulnerability assessments.

Required Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field (Master's, preferred).
• 5+ years of IT leadership experience, preferably in mid-size companies within the petroleum, retail, or convenience sectors.
• Proven expertise in infrastructure management, cybersecurity, and system administration.
• Hands-on experience with NETGEAR, Meraki, and Fortinet platforms.
• Demonstrated project management skills, with a track record of successful execution.
• Strong knowledge of PCI compliance and data protection protocols.
• Effective team leadership and mentoring abilities.
• Exceptional problem-solving skills and adaptability in fast-paced environments.

Skills:

• Leadership & Vision: Ability to inspire and motivate teams, effectively influence stakeholders, and drive strategic initiatives.
• Business Acumen: Strong understanding of business goals, profitability, and technology's role in driving success.
• Problem Solving & Judgment: Excellent analytical skills, with a proactive and solution-oriented mindset.
• Strategic Agility: Ability to develop and adapt strategies to changing market conditions.
• Change Management: Skilled in managing technology transitions, fostering adoption, and overcoming resistance.
• Communication: Clear and persuasive communicator, capable of conveying technical concepts to non-technical stakeholders.
• Quality & Execution: Detail-oriented with a strong focus on delivering high-quality solutions on time and within budget.
• Technical:
  • Networking & Platforms: NETGEAR, Meraki, Fortinet
  • Security: Firewalls, PCI Compliance, Cybersecurity Best Practices
  • Systems Management: Infrastructure Administration, Disaster Recovery, and Backup Solutions
  • Project Management: Scope, Timeline, and Budget Management
  • Communication: Effective Presentation and Documentation Skills

Preferred Experience:

• Experience in retail IT environments with multi-location support.
• Familiarity with cloud platforms and virtualization technologies.
• Strong vendor management skills and experience with contract negotiations.
• Experience with on-demand support models.

Pay Rate: $75 - $80 / hour

If hired, you will enjoy the following ECLARO Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

If interested, you may contact:
Lea Enriquez


Lea Enriquez LinkedIn

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.